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Installing and Configuring System Center 2012 Operations Manager

  • Tuition USD $3,095 Save $310
  • Reviews star_rate star_rate star_rate star_rate star_half 347 Ratings
  • Course Code 55004
  • Duration 5 days
  • Available Formats Classroom

This five-day instructor-led course provides students with the knowledge and skills to install and configure System Center 2012 Operations Manager. In addition this class will prepare the student for managing their 2012 Operations Manager infrastructure.

Skills Gained

  • Install Operations Manager 2012 and configure global and Management Server specific settings.
  • Utilize Resource Pools for high availability.
  • Navigate the Operations Manager Console and Web Console.
  • Perform both automated and manual agent installation on managed systems.
  • Import and export management packs.
  • Configure Rules, Events, Monitors and Tasks.
  • Configure Reporting and create reports.
  • Monitor workstations and servers using Agentless Monitoring and Agentless Exception Monitoring.
  • Configure and manage Audit Collection Services.
  • Create Synthetic Transactions.
  • Create Distributed Applications.
  • Multi-home an agent.
  • Configure a Gateway server for monitoring untrusted environments.
  • Configure communication between management groups.
  • Migrate from Operations Manager 2007 to 2012 Operations Manager.

Who Can Benefit

This course is intended for IT professionals with basic Windows Server, Active Directory and network configuration and management experience.


  • Familiarity with PC hardware and devices.
  • Experience supporting Windows-based systems.
  • Basic experience authoring and editing batch and script files.
  • Experience reviewing Windows application and service logs.
  • Experience configuring or supporting distributed application environments.
  • Working knowledge of Windows Server 2008 operating system and network configuration.
  • Working Knowledge of Active Directory.

Course Details


Module 1: Overview of System Center 2012 Operations Manager
This module gives the student a high-level view of System Center 2012 Operations Manager. Students new to the value of SCOM will learn about its benefits. Students familiar with SCOM 2007 will also benefit with an introductory look at the changes manifested in SCOM 2012.

  • Operations Manager Introduction and Basic Concepts
  • Whats new In Operations Manager?
  • System Requirements

Lab 1: None
  • None
After completing this module, students will be able to:
  • Understand the purposes of System Center Operations Manager.
  • Note the changes from Operations Manager 2007 to 2012 Operations Manager.
  • Identify the System Requirements for 2012 Operations Manager.

Module 2: Installing the 2012 Operations Manager Infrastructure
This module explains how Active Directory and SQL Server 2008 R2 integrate with and support System Center 2012 Operations Manager. In addition this module allows students the opportunity to plan deployment of SCOM and do a SCOM install in a virtual environment which simulates what is often seen in todays enterprises.
  • Active Directory Integration
  • SQL Server Configuration
  • Security Considerations
  • Operations Manager Deployment Planning
  • Installing System Center 2012 Operations Manager

Lab 1: Installing Operations Manager
  • Check requirements and install pre-requisites
  • Install Operations Manager
After completing this module, students will be able to:
  • Create Active Directory objects required for Operations Manager.
  • Configure connectivity between SQL Server 2008 R2 and Operations Manager.
  • Create SQL databases required by Operations Manager.
  • Plan an Operations Manager Deployment.
  • Install Operations Manager 2012.

Module 3: Navigating Operations Manager
This module introduces students to the System Center 2012 Operations Manager Console and Web Console. Each workspace will be accessed and students will see how changes in security settings affect the available workspaces and views. In addition the capabilities of the Web Console will be covered.
  • Operations Console
  • Customizing the Operations Console
  • Securing the Operations Manager Console

Lab 1: Creating Users and Customizing Views
  • Create new user roles
  • Create and Test Views and Rights for the new User Roles
After completing this module, students will be able to:
  • Navigate the Operations Manager console
  • Modify the views of the Operations Manager console based on job requirements.
  • Secure the Operations Manager console considering the Principle of Least Privilege.
  • Understand the changes to the Operations Manager Web Console.

Module 4: Global Management Group Settings and Notifications
This module covers the creation and value of Management Groups. In addition Resource Pools will be demonstrated as a way to provide for high availability. Applying Global Management Group settings and Management Server specific settings used to override Global settings can allow for more customized System Center 2012 Operations Manager deployments. Finally Notifications will be used to ensure that those information technology professionals tasked with maintaining the enterprise systems have real time access to anomalous conditions.
  • Configuring Global Management Group Settings
  • Overriding Global Management Group Settings
  • Notifications

Lab 1: Creating Subscription Notifications
  • Create Subscription Notifications
After completing this module, students will be able to:
  • Configure global management group settings.
  • Override the global management group settings.
  • Configure notifications and subscriptions.
  • Connect other management groups and access them from a single console.

Module 5: Installing and Configuring Agents
This module explains the prerequisites for installing Agents on systems to be managed and the settings which allow Agents to report on and make changes to these systems. Students will learn about different methods for deploying Agents and the preferred methods based on different scenarios.
  • Automatic Agent Assignment Prerequisites
  • Agent Installation Methods
  • Managing Agent Settings

Lab 1: Manual Agent Install and Approval
  • Set the options for responding to manual agent installations.
  • Manually install an agent.
  • Approve the new agent.
After completing this module, students will be able to:
  • Create the requirements for automatic agent assignment.
  • Configure various agent installation methods.
  • Manage agent configuration.

Module 6: Management Packs
This module explains how Management Packs can be used to more granularly monitor events throughout the organization. Learning to import, export and author of Management Packs will improve the students ability to fully utilize the capabilities of System Center 2012 Operations Manager.
  • Overview of Management Packs
  • Pre-Installed Management Packs
  • Importing and Exporting Management Packs
  • Sealing a Management Pack

Lab 1: Management Pack Administration
  • Gather a list of management packs.
  • Export the Management Packs and simulate complete loss.
After completing this module, students will be able to:
  • Understand the parts of a Management Pack and how Operations Manager uses each part.
  • Know the management packs that come with Operations Manager and their purposes.
  • Import management packs from third party sources and export management packs to other management groups.
  • Create management packs for internal use.

Module 7: Operations Manager Monitoring
This module explains how to utilize System Center 2012 Operations Manager for its core purpose, monitoring systems. Unit monitors, aggregate rollup monitors and dependency rollup monitors will be covered. Also included are the many new network monitoring features.
  • Finding and Organizing Objects
  • Monitors and Rules
  • Network Monitoring

Lab 1: Creating Monitors
  • Create and Test a Service Monitor
  • Create and Test a Correlated Missing Event Monitor

Lab 2: Create and Manage Tasks
  • Create a Task
  • Create and Test a Run As Profile
After completing this module, students will be able to:
  • Complete discovery of objects in various methods.
  • Organize discovered objects into groups.
  • Create and use the different types of monitors and rules.
  • Monitor network devices.

Module 8: Agentless Monitoring and Agentless Exception Monitoring
For systems which do not, or cannot have, agents installed, this module explains how to use Agentless Monitoring to gather basic information. For access to crash information and related Windows Error Reporting data students will work with Agentless Exception Monitoring.
  • Agentless Monitoring
  • Agentless Exception Monitoring
  • Agentless Exception Monitoring Client Configuration

Lab 1: Configuring Agentless Exception Monitoring
  • Configure the Collector
  • Configure Group Policy
  • Test and Modify the AEM Settings
After completing this module, students will be able to:
  • Create a proxy for agentless monitoring.
  • Configure a computer for agentless monitoring.
  • Configure an Agentless Exception Monitoring collector.
  • Configure clients which generate error reports to send them to the collector.

Module 9: Operations Manager Reporting
This module explains how to use SQL Reporting Services and System Center 2012 Operations Manager Reporting to create reports either on demand or in a scheduled approach.
  • Installing SQL Server Reporting Services
  • Installing Operations Manager Reporting
  • Viewing Reports and Creating Custom Reports

Lab 1: Install Operations Manager Reporting and Create Custom Reports
  • Install Operations Manager Reporting
  • Create a model
  • Create a Custom Report
After completing this module, students will be able to:
  • Install SQL Server Reporting Services.
  • Install Operations Manager Reporting.
  • Create, View and Customize reports.

Module 10: Operations Manager Audit Collection Services
This module explains how Audit Collection Services allows for overall improvement in information security by gathering, filtering, analyzing and reporting on security log information from throughout the organization. The module also covers how ACS can be used in a non-homogeneous environment.
  • Overview of Audit Collection Services
  • Installing Audit Collection Services
  • ACS on non-Windows Systems

Lab 1: Configuring Forwarders and Audit Policies
  • Enable Forwarders
  • Create and Configure a Group Policy Object for Auditing

Lab 2: Install and Configure ACS Reporting
  • Install Audit Collection Services
  • Test ACS Reporting
After completing this module, students will be able to:
  • Install Audit Collection Services.
  • Set systems to forward and collect ACS data.
  • Audit non-Windows systems.

Module 11: Management Pack Templates
This module introduces the concept of Management Pack Templates to create complete monitoring solutions. Using these methods monitoring moves outside the realm of agents installed on systems to external confirmation of access and performance.
  • Introduction to Management Pack Templates
  • Monitoring Scenarios Using Management Pack Templates

Lab 1: Management Pack Templates
  • Enable Remote Desktop on SQL and Create the Run As account
  • Create the Synthetic Transactions
  • Simulate Failure of Connectivity to the SQL Server Remote Desktop Connection
After completing this module, students will be able to:
  • Understand the types of Management Pack Templates included with Operations Manager.
  • Create monitoring solutions which mimic actual user activities.

Module 12: Distributed Applications
This module explains how to use the power of Distributed Applications to monitor not just a system, but rather all of the infrastructure components necessary for Line of Business applications to function reliably. Students will see a big picture view of how applications, systems and network devices work together to insure consistent behavior.
  • Distributed Applications Overview
  • Design and Creation of Distributed Applications

Lab 1: Create a Distributed Application
  • Convert SQL to Agent Managed
  • Create a Distributed Application
  • View and Test the Distributed Application
After completing this module, students will be able to:
  • View and manage the parts of a distributed application.
  • Create and navigate the components a distributed application.

Module 13: Monitoring Complex Environments
This module explains how to use multihoming to allow systems to be managed by more than one Management Group. The benefits and potential issues related to multihoming will also be discussed. In addition the module covers how to gather information from other untrusted environments via Gateway Servers.
  • Connecting Management Groups
  • Multihomed Agents
  • Gateway Servers and Untrusted Environments

Lab 1: Connecting Management Groups
  • Update the Operations Manager Infrastructure to Update Rollup 2 (UR2)
  • Connect the Management Groups
  • Configure and Test the Connection
After completing this module, students will be able to:
  • Connect multiple management groups.
  • Configure an agent to report to multiple management groups.
  • Configure monitoring of untrusted environments.
  • Connect third party management tools to Operations Manager.

Module 14: Backup and Disaster Recovery
This module enables students to plan, perform and secure backups of System Center 2012 Operations Manager information. Database backups, although not necessarily directly backed up by System Center 2012 Operations Manager methods, will be touched upon. Finally students will learn best practices for recovery from SCOM failures.
  • Backup Overview and Planning
  • Configuring and Performing Backups
  • Recovery Planning

Lab 1: Backup and Restore Custom Reports
  • Backup and Restore Custom Reports
After completing this module, students will be able to:
  • Design a backup strategy for the different areas of Operations Manager.
  • Create a backup.
  • Design an efficient recovery methodology.

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.


Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

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