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Oracle Service Cloud (RightNow) Administration TOD (Training On Demand)

Course Details
Code: D105831GC10
Tuition (USD): $4,075.00 $3,871.25 • Self Paced (5 days)
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Oracle Service Cloud (RightNow) Administration TOD

Skills Gained

  • Customize menus and fields to meet your unique business needs.
  • Customize outgoing application-generated messaging.
  • Create dynamic custom workspaces for any role to help staff work more efficiently.
  • Create Guided Assistance and Agent scripts to assist customers and agents
  • Create business rules that automate and standardize processes across your organization.
  • Administer Community Discussions
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