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R12.x Oracle Advanced Collections Fundamentals

  • Tuition USD $3,600
  • Reviews star_rate star_rate star_rate star_rate star_half 3223 Ratings
  • Course Code D60087GC10
  • Duration 3 days
  • Available Formats Classroom

In this intensive course, you'll learn about Oracle Advanced Collections, Release 12, implementation and usage. This course is designed for customers who have implemented Oracle E-Business Suite Release 12 or Oracle E-Business Suite 12.1.

Learn To:

  • Perform integration steps with Oracle Applications.
  • Configure and implement strategies or dunning plans as collections methods.
  • Use Work Queue to quickly direct calls and emails to delinquent customers.
  • Implement and maintain Oracle Advanced Collections.

Oracle Advanced Collections

This three day course is designed to cover the core elements of Oracle Advanced Collections. You learn to track transactions at customer, account, site or delinquency levels. Such fine-tuning allows you to create multi-level strategies across different levels for each customer, enabling greater clarity and collections for your business.

Maintain a Strong Collections Process

You will also learn to raise disputes, litigation, write-offs and repossession on transactions. These are some features that help maintain a strong and flexible collections process; this delivers desired financial strength for your business.

Product Integration

This course will help you leverage the tight integration offered by Oracle Applications across the E-Business Suite Financial products, Release 12.

Skills Gained

  • Implement Collection Strategies
  • Implement Collection Dunning Plan

Prerequisites

  • Knowledge of Oracle Receivables and Oracle Payables
  • Knowledge of Oracle Territory Manager
  • Knowledge of Oracle Leasing and Finance Management

Course Details

Key Features of Oracle Advanced Collections

  • Understanding the Collector's Work Queue
  • Using the Collections Window
  • Navigating the Profile Tab
  • Navigating the Transactions Tab
  • Navigating the History Tab
  • Navigating the AgingTab
  • Navigating the NotesTab
  • Navigating the Accounts Tab

Managing Oracle Advanced Collections

  • Setting up Administration Tasks
  • Managing Delinquencies
  • Managing Collection Methods
  • Managing Work Items
  • Running Collection Reports

Setting Up Oracle Advanced Collections

  • Setting up Oracle Applications to Work with Oracle Advanced Collections
  • Creating Employees
  • Creating Resources
  • Setting up Security and Responsibilities
  • Setting up Collector's Work Queue

Implementing Oracle Advanced Collections

  • Setting up Collections Questionnaire
  • Setting up Collections Checklist
  • Setting up Collections Task Pages
  • Creating Scoring Components
  • Creating Scoring Engines

Setting up Strategies

  • Creating or Updating a Scoring Filter
  • Selecting a Strategy Level
  • Creating a Work Item Template
  • Creating a Strategy Template
  • Adding Work Items to a Strategy Template
  • Creating or Update a Strategy Filter
  • Setting up Strategies

Setting up Dunning Plans

  • Setting Dunning Plan Aging Bucket
  • Setting Collections Dunning Level
  • Creating Dunning Plans
  • Using Preconfigured Correspondence Templates and Queries
  • Creating a Staged Dunning Plan
  • Running Concurrent Programs for Dunning

Searching the Customer Data

  • Optimizing Searches
  • Filtering Dynamic Transaction Tables
  • Using Quick Searches
  • Using Expanded Searches
  • Creating a List
  • Saving a Query for Reuse

Interacting with Customers

  • Viewing Customer Information
  • Using Tabs
  • Changing the Data Level View
  • Designating Customer Contacts
  • Viewing the Collections Tab in eBusiness Center

Processing Transactions

  • Viewing Transaction Data
  • Using Bill Presentment Architecture
  • Processing Payments
  • Reversing Payments
  • Adjusting Invoices
  • Disputing Invoices
  • Viewing Claims

Managing Later-stage Delinquencies

  • Understanding Collections Lifecycle
  • Understanding Litigation
  • Understanding Repossession
  • Understanding Bankruptcy
  • Recording a Bankruptcy
  • Understanding Write-offs

Setting up Scoring

  • Understanding Scoring Features
  • Understanding Score Values
  • Understanding Scoring Components Weights
  • Understanding Score Objects
  • Using Preconfigured Scoring Components
  • Using Preconfigured Scoring Engines

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

Excellent information and teacher for the course I took. Will recommend and use again in the future.

It was an excellent experience starting from preparations and customizations of course content that fits to our needs.

Delivered the expected level of training in an easier to understand way than expected.

Thank you for the lab environment. Thank you for the skillpipe study materials.

Great resource to learn new skills with patient and thorough course leaders.

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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