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Siebel Fundamentals Rel 15.5

  • Tuition USD $2,700
  • Reviews star_rate star_rate star_rate star_rate star_half 2346 Ratings
  • Course Code D94197GC10
  • Duration 2 days
  • Available Formats Classroom, Virtual

Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionality in Siebel Sales and Siebel Call Center and then other cross-application features. The course is appropriate for customers on Siebel 15.x and Siebel 8.x. Hands-on activities are performed using Open UI

Learn To:
  • Create, modify, delete, and search for records
  • Work with common Siebel business entities
  • Use basic functionality of Siebel Sales and Siebel Call Center
  • Navigate Siebel applications
  • Describe other cross-application features
  • Describe best practices for a Siebel implementation

Skills Gained

  • Describe Siebel Customer Relationship Management (CRM) applications
  • Navigate the Siebel application user interface (UI)
  • Work with common Siebel business entities
  • User basic functionality of Siebel Sales and Siebel Call Center
  • Describe common cross-application features
  • Describe recommended implementation practices

Course Details

Using Siebel CRM

  • Introducing Siebel CRM Applications
  • Navigating
  • Working with Data in the Siebel User Interface

Common Siebel Business Entities

  • Representing customers with Accounts and Contacts
  • Describing tasks with Activities
  • Defining sales-related objects with Opportunities and Quotes
  • Resolving customer issues with Service Requests
  • Using Siebel business entities to implement business practices

Siebel Application Features

  • Siebel Sales scenario: Opportunity Management
  • Siebel Sales scenario: Forecasting
  • Remote, TAS, Sales Methodologies
  • Siebel Call Center: service scenario
  • Email Response, SmartScript, Hoteling, and Multi-Tenancy

Other Siebel Features

  • iHelp
  • Inbox
  • Reports
  • Audit Trail
  • Search
  • Administration

Recommended Implementation Practices

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

Class wentvery well. class base very good. Instructor answered all questions and provided helpful link

The courses are very in-depth and useful to get a good idea of everything and get going from there.

Good class and great instructor that took time to answer questions and available during lab times.

It was a very robust and well polished tool that helped greatly with the learning process.

ExitCretified is very good for understand DB2 fundamentals and get hands on experience with SQL.

1 options available

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  • Apr 26, 2021 Apr 27, 2021 (2 days)
    Location
    iMVP
    Language
    English
    Time
    9:00AM 5:00PM EDT
    Enroll
    Enroll
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