Free Webinar: ForgeRock Launches On Demand Training


Service Cloud Essentials for Executives (SVC-301)

  • Tuition USD $300 GSA  $272.04
  • Reviews star_rate star_rate star_rate star_rate star_half 945 Ratings
  • Course Code SVC-301
  • Duration 4 hours
  • Available Formats Classroom

Salesforce Service Cloud is a SaaS solution for call center CRM and customer self-service that increases customer loyalty, retention, and satisfaction. In this interactive course, support executives will gain hands-on experience on how to leverage Service Cloud to ofer customers a variety of choices in how they interact with your company, provide productivity tools to your team to make them more efcient and accurate, reduce time spent on manual processes such as case management, leverage your teams’ collective knowledge and experience, and gain insights from data to drive strategic business decisions.

Skills Gained

  • Describe how Service Cloud allows you to ofer customer a variety of channels with which they can interact with your company.
  • Describe how Service Cloud allows you to provide collaboration, productivity, and efciency tools for all members of your support team.
  • Describe how Service Cloud can help you leverage the social web, via customer-centric, online support communities and integration with Facebook and Twitter.
  • Use reports and dashboards to drive strategic business decisions.

Who Can Benefit

This course is designed for executives who direct the strategic growth and vision of support teams. No prior knowledge of Salesforce is needed.

Course Details

Service Cloud Overview

  • Your Service Organization
  • Service Cloud Overview
  • Service Cloud Use Cases

Help Customers from Multiple Channels

  • Service Cloud Channel Overview

Manage Customer Issues Efciently

  • Salesforce Console for Service
  • Case Management Automation Tools

Increase Collaboration

  • Chatter
  • Communities

Gain Insights From Your Data

  • Support Reports
  • Support Dashboards
  • Mobile Dashboards Using Salesforce1

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

A nice, albeit dense, course that runs through a lot of key AWS services and concepts.

The course for Cognos Enterprise Admin was wonderful! Learned a lot and have started applying what was learned. Thanks.

I had no problems signing up for and completing the course. The introduction was clear and helpful to get the course going. The course itself was excellent and very helpful.

Well organized course, supporting materials, and instructor. Good intro to AWS for various levels of participants - managers to developers.

Our instructor Mohammad Meimandi was a great resource. He helped clarify a lot of concepts. Overall I liked the Quiklabs as they offered a great hands-on experience to drive the concepts.

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

Contact Us 1-800-803-3948
Contact Us Live Chat
FAQ Get immediate answers to our most frequently asked qestions. View FAQs arrow_forward