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SAP Cloud for Customer Administration

  • Tuition USD $2,454
  • Reviews star_rate star_rate star_rate star_rate star_half 2006 Ratings
  • Course Code C4H440-v002
  • Duration 3 days
  • Available Formats Classroom

Skills Gained

  • This course will prepare you to:
       -Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
       -Create an organization structure enabling customers to use the solution to meet the needs of the business
       -Migrate data into the application and troubleshoot migration issues
       -Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
       -Set up and configure the solution to manage business processes including sales, marketing, service and social
       -Describe the integration scenarios available with SAP Cloud for Customer
       -Adapt and extend the solution to meet customer-specific needs
       -Learn about the mobile features of SAP Cloud for Customer
       -Demonstrate the reporting capabilities of the system

Who Can Benefit

  • Business Process Architect
  • Program / Project Manager
  • System Administrator


  • Essential:
       -CRM/SD domain knowledge
  • Recommended:
       -SAP Cloud for Customer functional experience
       -C4H510 OR C4H410

Course Details

Course Content

  • Introduction to SAP Cloud for Customer
       -Articulating the Functional Capabilities of SAP Cloud for Customer
  • Starting the Project
       -Preparing for the Implementation Project
       -Describing Fine Tuning
       -Describing Q-Gates
  • Account and Contact Management
       -Understanding the Basic Functions of Account and Contact Management
  • Products and Price Lists
       -Understanding Products and Price List Concepts in SAP Sales Cloud
  • Organizational Structure
       -Explaining the Role of an Organizational Structure in the Solution
  • Territory Management
       -Defining Complex Territory Hierarchy Structures
  • User and Role Management
       -Maintaining Employees and Explain What a Business User Is
  • Data Migration
       -Guiding Your Customer on Which Data Should Be Migrated
  • Integration
       -Describing Integration Scenarios with CRM and ECC
       -Describing Integration with FSM
       -Describing Integration with Microsoft Outlook
       -Describing the Benefits of Integration with Social Media
  • Notifications, Workflow, and Approvals
       -Setting Up an Approval Process for Opportunities
  • Personalization and Extensibility
       -Describing How to Use Personalization and Adaptation
  • Analytics Framework
       -Exploring the Standard Reports and Create or Modify Views for Those Reports
  • Mobile
       -Describing the Different Mobile Access Options
  • Solution Walkthrough
       -Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
  • Preparing for Go-Live
       -Describing the Necessary Go-Live Activities


  • This course does not cover detailed integration aspects with SAP ERP and SAP CRM. These are covered in course C4H450.
  • This course also does not cover Software Development Kit (SDK). This is covered in course C4H460.

Course based on software release

  • SAP Cloud for Customer 2005

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

The course was engaging and interesting and I am looking forward to future courses.

For my first virtual training with Learning Tree, after the 2nd lab exercises, I was able to keep up.

Instructions were clear, lab exercises were pertinent and self-explanatory, topic was thoroughly covered in the presented course material.

One of the best organized and thoughtful learning sessions I've attended, thank you!

The course was very detailed and the instructor was clear and answered all my questions.

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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