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CRM Customizing Fundamentals

  • Tuition USD $4,090 GSA  $3,037.78
  • Reviews star_rate star_rate star_rate star_rate star_half 1509 Ratings
  • Course Code CR100-v015
  • Duration 5 days
  • Available Formats Classroom

Skills Gained

  • This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

Prerequisites

  • Essential:
       -SAPCRM Overview of the SAP CRM solution
  • Recommended:
       -SCM600 Business Processes in Sales Order Management

Course Details

Course Content

  • CRM basic data:
       -Account Management
       -Organizational model
       -Product master
       -Customizing settings for each object
  • CRM business transactions
       -Overview of generic functions in business transactions
       -Activity management
  • Customizing for these objects
       -Process control and determination
  • Partner determination
  • Actions
  • Overview of pricing in CRM
       -CRM Billing
       -Basics concepts of CRM middleware
       -Introduction to the CRM WebClient User Interface

Notes

  • This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EhP7

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

J`aime l´environnement, la façon dont les labs sont organises. Sauf que je ne peux pas faire de click droit sur ces pages. Pour les labs çà aurait été utile.

ExitCertified has well experienced and professional instructors that make their training sessions a remarkable one.

Gave an in depth introduction to Security Practices on AWS with a lot of practical examples. I do think the labs could be structured so that they are a bit less cut and paste oriented, but I am guessing that they are trying to shorten the amount of time it takes to get through them to include more topics.

One of the best organized and thoughtful learning sessions I've attended, thank you!

I like the instructor teaching method and well preparedness for the course.

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There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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