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CRM Customizing Fundamentals

  • Tuition USD $4,090 GSA  $3,037.78
  • Reviews star_rate star_rate star_rate star_rate star_half 329 Ratings
  • Course Code CR100-v015
  • Duration 5 days
  • Available Formats Classroom

Skills Gained

  • This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

Prerequisites

  • Essential:
       -SAPCRM Overview of the SAP CRM solution
  • Recommended:
       -SCM600 Business Processes in Sales Order Management

Course Details

Course Content

  • CRM basic data:
       -Account Management
       -Organizational model
       -Product master
       -Customizing settings for each object
  • CRM business transactions
       -Overview of generic functions in business transactions
       -Activity management
  • Customizing for these objects
       -Process control and determination
  • Partner determination
  • Actions
  • Overview of pricing in CRM
       -CRM Billing
       -Basics concepts of CRM middleware
       -Introduction to the CRM WebClient User Interface

Notes

  • This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EhP7

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Lunchtime?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

The training class was very well organized and the instructor, Joel, did an excellent job. He was very knowledgable and engaging and was very good at making things make sense.

Great personnel and facility. I just should have been told i was the only person physically in thr class, and that there was an option to attend the class remotely.

Tommy is clear and concise. Responded and knowledgeable. I wil recommend this to all

A reliable partner with AWS. Provides excellent reading and lab material. A really helpful subject matter companion as you move forward towards certification. Reliable and thorough. Professional instructors and customer service.

I found the IBM HACMP course to be very good. The instructor was top notch!

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