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CRM Fundamentals I

Course Details
Code: TCRM10-v015
Tuition (USD): $3,350.00 • Classroom (5 days)
Course Details
GSA (USD): $3,037.78 • Classroom (5 days)

Skills Gained

  • Use the basic knowledge a CRM solution consultant requires for all consultant profiles

Who Can Benefit

  • Solution consultants responsible for implementing Customer Relationship Management with SAP CRM


  • Essential:
       -Basic business knowledge of CRM processes and concepts
  • Recommended:
       -Knowledge of SAP ERP sales business processes; for example:
       -TSCM60 Order Fulfillment I or
       -SCM600 Business Processes in Sales Order Management

Course Details

Course Content

  • Overview of the SAP CRM application:
       -Fundamentals and architecture
       -Overview of key areas (Marketing, Web Channel, Channel Management, Sales, Interaction Center, Service, Field Applications, Analytics, Implementation & Operation)
  • Customizing fundamentals for CRM - CRM basic data:
       -Account Management
       -Organizational model
       -Product master
       -Customizing settings for each object

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP7
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