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CRM Interaction Center WebClient

Course Details
Code: CR410-v097
Tuition (USD): $2,010.00 • Classroom (3 days)
Course Details
GSA (USD): $1,822.67 • Classroom (3 days)

Skills Gained

  • Course participants will get to know Interaction Center WebClient (IC WebClient) specific processes as well as IC WebClient specific functions and corresponding customizing settings.

Who Can Benefit

  • Members of project teams who are involved in implementing the SAP CRM Interaction Center WebClient
  • SAP consultants and partners
  • Customers who work with the SAP CRM Interaction Center WebClient


  • Essential:
       -SAPCRM Overview of the SAP CRM solution
       -CR580 SAP CRM User Interface
  • Recommended:
       -Knowledge of SAP CRM processes
       -CR100 SAP CRM Customizing Fundamentals

Course Details

Course Content

  • IC Agent functions
  • IC Marketing and Sales
  • IC Service
  • IC Web Client Functions and Profiles
  • Communication Architecture
  • Agent Inbox
  • Rule Modeler
  • Category Modeler
  • IC Manager functions

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP7
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