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CRM Middleware

Course Details
Code: CR500-v015
Tuition (USD): $1,636.00 • Classroom (2 days)
Course Details
GSA (USD): $1,215.11 • Classroom (2 days)

Skills Gained

  • Explain the internal data processing of the CRM Middleware
  • Set up and monitor the connection between SAP CRM and SAP ERP
  • Monitor the flow of data within the CRM Middleware

Who Can Benefit

  • Customers, consultants, administrators and project team members who are responsible for setting up, configuring and monitoring the CRM Middleware


  • Essential:
       -SAPCRM (Überblick SAP Customer Relationship Management)
  • Recommended:
       -CR100 (CRM Grundlagen Customizing)
       -Grundwissen über SAP Technologie (SAP Netweaver)

Course Details

Course Content

  • Introduction to the CRM architecture and CRM Middleware
  • Connecting an SAP back-end system to an SAP CRM system: - CRM Middleware / Administration Console - Messaging BDoc - Initial load / delta load / request load - Data flow, configuration and monitoring
  • Connecting an external system using the XIF adapter
  • Business Warehouse adapter

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP7
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