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SAP Customer Data Platform Implementation Training

Skills Gained This course will prepare you to: -Discuss the product capabilities and features of the Customer Data -Navigate the console and describe its functionalities -Navigate the Admin console...

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$2,760 USD
Course Code C4H630-v032
Duration 3 days
Available Formats Virtual, Classroom

Skills Gained

  • This course will prepare you to:
       -Discuss the product capabilities and features of the Customer Data
       -Navigate the console and describe its functionalities
       -Navigate the Admin console and describe its functionalities
       -Identify the structure of a Customer Schema concept to create a new schema and interpret merging rules
       -Structure data and define how to link groups
       -Identify and outline privacy and trust mechanisms to ingest and downstream data
       -Explain the two views offered by SAP Customer Data Platform based on the confidence in the accuracy of the data
       -Explain the many ways to setup applications to ingest customer data
       -Classify your customer data by applying different criteria based on attributes, behaviors or activities
       -Connect SAP Customer Data Platform into destination systems to downstream customer data
       -Explain how SAP Customer Data Platform uses Audiences, CX Flows, and Journeys to group customers and personalize experiences
       -Describe the B2B capabilities using Customer Data Platform Groups and Relationships.

Who Can Benefit

  • Business End Users
  • Functional Consultants
  • Solution Architects
  • Technical Consultants

Prerequisites

  • Essential:
       -Watch: Expert Customer Data Platform - openSAP Microlearning
  • Recommended:
       -Explore SAP Customer Data Platform Essentials eLearning on learning.sap.com

Course Details

Course Content

  • Getting Started with CDP
       -Introducing Customer Data
       -Discovering SAP Customer Data Platform Terms and Definition
  • Discovering the SAP Customer Data Platform Console
       -Navigating the CDP Console
       -Discovering the Tenant model
  • Defining a Customer Schema
       -Using Customer Schema
       -Using the Activity Schema
  • Creating Processing Purpose
       -Discovering Processing Purpose
  • Applying Identity Resolution
       -Distinguishing between Unified and Contextual Customer Profiles
       -Using Matching and Merge Rules
  • Implementing Data Ingestion
       -Uncovering How Customer Data Platform Ingests Data?
       -Applying Source Application Event
  • Applying Activity Indicators and Segments
       -Using Activity Indicators
       -Using Segments
  • Creating Outbound Applications and Downstream
       -Downstreaming Data from the SAP Customer Data Platform
  • Creating and configuring Journeys, CX flows, and Audiences
       -Applying Audiences within the Customer Data Platform
       -Discovering CX Flows
       -Designing CX Journeys and Milestones
  • Discovering the Admin, Security, and Monitoring Functionalities
       -Navigating the Admin Console
       -Navigating the Monitoring Dashboard
  • Using REST APIs with SAP Customer Data Platform (APIs)
       -Using the SAP Customer Data Platform APIs
       -Authenticating an API call using OAuth2
       -Implementing the Ingesting APIs
       -Implementing the Query API
  • Implementing Customer Data Platform for B2B
       -Discovering Groups and Relationships
  • Hands-on Exercises

Course based on software release

  • SAP Customer Data Platform