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Overview of the SAP CRM Solution

  • Tuition USD $2,250 GSA  $1,822.67
  • Reviews star_rate star_rate star_rate star_rate star_half 329 Ratings
  • Course Code SAPCRM-v015
  • Duration 3 days
  • Available Formats Classroom

Skills Gained

  • Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
  • Evaluate integration aspects between SAP CRM and other components

Who Can Benefit

  • SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM.
  • Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution

Prerequisites

  • Essential:
       -None
  • Recommended:
       -Basic Knowledge of CRM processes in general
       -Knowledge of SAP ERP, in particular in the Sales and Service Environment

Course Details

Course Content

  • Introduction to:
       -Fundamentals and architecture of SAP CRM
       -SAP CRM Marketing
       -SAP CRM Web Channel (E-Commerce)
       -SAP CRM Partner Channel Management
       -SAP CRM Sales
       -SAP CRM Interaction Center
       -SAP CRM Service
       -SAP CRM Field Applications
       -SAP CRM Analytics
       -Implementation & operation of SAP CRM

Notes

  • The course is structured using a case study of the functional and channel-oriented key areas and scenarios in SAP CRM.
  • The course includes demonstrations and exercises in the system.
  • This course is an introduction to SAP CRM, it does not explain how to set up (Customize) the scenarios that are shown.

Course based on software release

  • SAP EHP 3 for SAP CRM 7.0
  • SAP EHP 7 for SAP ERP 6.0

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Lunchtime?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

Labs were well organized, instructions were clear.

Instructor was knowledgeable and helpful.

The course is perfectly designed with material and labs to get hands on experience on AWS, nicely done!

It would be better if the classroom had two power point screens so the instructor could have two screens shown to the class at the same time to reduce confusion switching back and forth

TX3181/3191 Courses. Really good course, highly recommended for TWS/D users.

I learned a lot of directly usable skills from Tech Data. It will make an immediate impact in our work center.

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