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Overview of the SAP CRM Solution

  • Tuition USD $2,250 GSA  $1,822.67
  • Reviews star_rate star_rate star_rate star_rate star_half 945 Ratings
  • Course Code SAPCRM-v015
  • Duration 3 days
  • Available Formats Classroom

Skills Gained

  • Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
  • Evaluate integration aspects between SAP CRM and other components

Who Can Benefit

  • SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM.
  • Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution

Prerequisites

  • Essential:
       -None
  • Recommended:
       -Basic Knowledge of CRM processes in general
       -Knowledge of SAP ERP, in particular in the Sales and Service Environment

Course Details

Course Content

  • Introduction to:
       -Fundamentals and architecture of SAP CRM
       -SAP CRM Marketing
       -SAP CRM Web Channel (E-Commerce)
       -SAP CRM Partner Channel Management
       -SAP CRM Sales
       -SAP CRM Interaction Center
       -SAP CRM Service
       -SAP CRM Field Applications
       -SAP CRM Analytics
       -Implementation & operation of SAP CRM

Notes

  • The course is structured using a case study of the functional and channel-oriented key areas and scenarios in SAP CRM.
  • The course includes demonstrations and exercises in the system.
  • This course is an introduction to SAP CRM, it does not explain how to set up (Customize) the scenarios that are shown.

Course based on software release

  • SAP EHP 3 for SAP CRM 7.0
  • SAP EHP 7 for SAP ERP 6.0

Is ExitCertified an authorized SAP training partner?

Yes. ExitCertified is one of the largest authorized training partners in North America. We have over 10 years’ experience and 1000’s of courses delivered through our SAP partnership.

Do SAP courses use live systems as part of the training?

Yes. SAP courses have live labs in real-time SAP systems. 

How do we access live labs for a virtual public course?

SAP courses use a Citrix plugin to access remote labs or the new OneClick platform that is browser-based (about 60% of all courses now use this method).  After registration, an email is sent with easy access instructions.

Do I get a certificate of completion after I take the course?

Yes. You will receive a confirmation directly from SAP showing you have completed your authorized SAP training course.

Do I get a certification after I take the course?

No. Most SAP certifications require 3 or more courses that make up the certification material for an exam. All SAP exams are proctored online through a separate program: CER006- SAP Certification in the Cloud.

Do I get a course manual as part of the class?

All SAP courses include a course manual. Virtual classes get a digital copy (can be printed), and live public courses or in-person private deliveries get a hard copy.  

Do you offer courses on ECC6 and S/4Hana?

Both traditional ERP/ECC6 courses are still being taught as well as courses on the new S/4Hana platform. 

What if I don’t see the date I need on the schedule?

As an SAP partner, we can add courses to the virtual public schedule with 3 students. 4-6 week timeframe needed to add dates to the schedule. Please contact us if you have 3 students and want to add a date.

Can this course be offered as a private delivery for a larger team?

Yes. We specialize in private deliveries for new implementations, upgrades, or SAP projects as needed. Please contact us to discuss setting up a private SAP delivery for your organization.

A must take course if you want to be an AWS cloud architect. It touches almost all the essential services in AWS

The course is perfectly designed with material and labs to get hands on experience on AWS, nicely done!

Everything went well. Enrollment process was easy and I always felt welcomed throughout the whole experience.

The trainee was really knowledgeable and was answering all the questions and provided a lot of explanations with real world examples.

ExitCertified provided the participants with all the required information we needed to join the training one week in advance and ensured that we had all the required materials to make the experience as seamless as possible.

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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