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SAP Field Service Management

  • Tuition USD $2,454
  • Reviews star_rate star_rate star_rate star_rate star_half 2006 Ratings
  • Course Code C4H520-v002
  • Duration 3 days
  • Available Formats Classroom

Skills Gained

  • This course will prepare you to:
       -understand the full functionality of SAP Field Service Management solution web and mobile applications
       -understand and know how to configure & present new product features
       -can perform configurations using the Field Service Management Administration Module
       -can work with business rules
       -can present use case scenarios as an administrator, dispatcher, field technician
       -can provide first level support to their client
       -know where to get additional information, best practices and documentation

Who Can Benefit

  • Functional Consultant
  • System Administrator
  • Technology Consultant
  • Trainer
  • End User


  • Essential:
  • Recommended:
       -SAP Field Service Management general overview video series - Click here
       -SAP Field Service Management functional and configuration videos playlist - Click here

Course Details

Course Content

  • Unit 1: Introduction to SAP Field Service Management
       -How SAP Field Service Management fits into SAP Service Cloud
       -Solution overview
       -SAP Field Service Management functionalities
  • Unit 2: Master data management /DTO
       -Data Models and APIs
       -User Types and Cloud Accounts
       -Business Objects
       -Data loader and Data exporter
       -Data object management
       -Hands-On Exercise
  • Unit 3: Administration
       -Account and Company settings
       -User Groups
       -Service Workflow configuration
       -Custom translations
       -Query API
       -Instructor Demo
       -Hands-On Exercise
  • Unit 4: Planning & Dispatching
       -Service call lifecycle
       -Create and assign a service call
       -Release scenarios
       -Workflow steps
       -Reservation types
       -Using skills and filters
       -Instructor Demo
       -Hands-On Exercise
  • Unit 5: Mobile Field Service
       -Mobile service workflow
       -Create new assignment on mobile (Service Call, Activity)
       -Reserved materials.
       -Record time (effort)
       -Expenses & materials
       -Activity feedback
       -Offline considerations
       -Instructor Demo
       -Hands-On Exercise
  • Unit 6: Smartforms
       -Overview and features
       -Smartform templates and designer
       -Smartforms in mobile application
       -Instructor Demo
       -Hands-On Exercise
  • Unit 7: Business Rules
       -What are Business Rules used for?
       -Where to find Business Rules?
       -Business Rule Configuration
       -Validating and Executing a Business Rule
       -Instructor Demo
       -Hands-On Exercise
  • Unit 8: Analytics & reports
       -Business reports via Dashboards
       -Cloud reporting
       -Integration with SAP Analytics Cloud
       -Instructor Demo
       -Hands-On Exercise
  • Unit 9: Crowd Service
       -Overview & Disambiguating Multi-tenant and Single tenant
       -Crowd Service Architecture
       -Partner Portal
       -Is your use case suited for Crowd Service?
       -The crowd service workforce
  • Unit 10: Customer Self Service
       -Self-service functionality
       -Self Service web application
       -The admin portal
       -Configuration, set up and Branding
       -Interactive Demo
  • Unit 11: Integrations
       -Overview of supported integration scenarios
       -End to end process with integration points
       -Master data, Ticket and Items integration
  • Unit 12: Student Appendix – Learning Resources and Glossary
       -Links to useful SAP Field Service Management portals, help, documentation and enablement platforms


  • System Requirements
       -Notebook with web browser (Preferably google chrome)
       -IOS / Android mobile phones or tablets
  • For further details on systems, please refer: Requirements

Course based on software release

  • SAP FSM 2005

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

Good training. Please include more labs if you can for better hands-on experience.

Communications were good and team was available to answer questions at any time.

I am overall very impressed with ExitCertified/Tech Data regarding the Spring Core class outline and iMVP delivery format.

Attended a Power BI class in McLean with this company. The instructor (Mike Staves) was very good and attentive to the groups' learning needs. The facility was very good and the staff was more than accommodating.

I highly recommend attending training with ExitCertified! Very good trainings and experience instructors.

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