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Business Processes in Customer Service

Skills Gained Gain an overview of Customer Service Become familiar with the most important business processes in Customer Service, including practical exercises Explain integration with other SAP...

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$3,350 USD
Course Code PLM301-v095
Duration 5 days
Available Formats Classroom
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Skills Gained

  • Gain an overview of Customer Service
  • Become familiar with the most important business processes in Customer Service, including practical exercises
  • Explain integration with other SAP components
  • Support decision makers responsible for implementing the system
  • Identify the different analysis options that are available

Who Can Benefit

  • Project managers
  • Project team

Prerequisites

  • Essential:
       -none
  • Recommended:
       -SAP01 SAP Overview

Course Details

Course Content

  • Overview of Customer Service
  • Technical objects
       -Material serial numbers and equipment
       -Functional locations, bills of material and warranties
  • Help desk processing
       -Creating, processing, and completing service notifications
  • Planning of technician resources
       -Creating, processing, completing, and billing for service orders
  • Processing returns and repairs
       -Repair order processing and returns delivery, repair processing, delivery, and billing
  • Service contracts
       -Content and structure of service contracts
       -Service processing with contracts
  • Planned customer service
       -Task lists, maintenance plans, and scheduling Reports
       -Service history and information system

Notes

  • This training course is an essential prerequisite for the following advanced Customer Service courses

Course based on software release

  • ERP ECC 6.0
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