The future of IBM Maximo: Work Centers and Inspections Can Transform Your Business


Warranty and Service Contract Management: Best Practices

  • Tuition USD $2,475
  • Reviews star_rate star_rate star_rate star_rate star_half 519 Ratings
  • Course Code BGWSCA
  • Duration 3 days
  • Available Formats Classroom

Effective warranty management can have significant impact on your company's bottom-line profitability and drive competitive advantage. Whether you represent a large multinational corporation or a much smaller firm, your warranty management program is of growing importance. This course, developed by recognized experts in the discipline, introduces you to techniques that will improve the effectiveness and efficiency of your warranty management processes and includes a comprehensive discussion of the analytics that will help you manage information intelligently.

Skills Gained

  • handle claim flow and call centers
  • manage campaigns
  • file claims accurately
  • process claims
  • use analytics to identify suspect claims
  • manage supplier relationships
  • time payments
  • analyze contracts
  • drive organizational change.

Who Can Benefit

  • Those who have varying levels of experience with warranty and service-contract programs and want to learn how successful programs operate


  • None

Course Details

Introduction and Overview: The Warranty Business Space

  • origins of warranty law
  • sources of warranty law and regulation
  • types of warranties
  • breach and remedies
  • disclaimers and limitations
  • litigation
  • the Warranty Maturity Model
  • warranty analytics

Customer Satisfaction

  • elements of a successful warranty program
  • warranty and the customer
  • re-establishing the relationship with dealers and customers
  • introducing the case study
  • exercises: the warranty case study

Service Contracts I: Introduction and Overview

  • overview
  • sales and marketing strategies
  • service contracts, service, and returns
  • dealing with data

Service Contracts II: Regulations and Processes

  • regulatory history
  • the NAIC Model Act
  • regulations today
  • role of the actuary and financial analyst
  • key points in claims loss forecasting

Supplier Cost Recovery and Claims Management

  • tracking service contracts and warranties
  • service and fulfillment
  • key technology drivers
  • claims cost controls
  • supplier cost recovery: the relationship
  • agreements
  • claims resolution
  • responsibilities of parties in a claims investigation
  • communication
  • dispute avoidance and resolution

Warranty Finance

  • warranty finance
  • warranties and service contracts
  • data management: best practices

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.


Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

Very educational and enjoyable. Format was excellent; recommend to anyone who wants to get serious about learning AWS.

Excellent facilities, excellent staff.. and the coffee is good too! Thanks for helping to advance my career and the career of my colleagues!

Good training. The instructor was very knowledgeable and was able to answer questions with a professional demeanor. Course material was comprehensive and I felt I had a solid understanding of the topic after the training concluded.

Scott A. was very knowledgeable in Cognos Analytics course, He also had additional insights on how to apply this tool to real life business scenarios. If you are interested in learning more about Cognos Analytics I would highly recommend this course.

Kudos to EC, with excellent trainers and a highly satisfying learning experience. The environment was clean and welcoming, and the team was very accommodating.

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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