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Warranty Maturity Model Assessment

Course Details
Tuition (USD): $1,650.00 • Classroom (2 days)

This highly interactive workshop utilizes a proven self-assessment tool, known as "The Maturity Model," to guide original equipment manufacturers (OEMs) as they evaluate their warranty management and service contract programs. A facilitator will assist as your team progresses through a hierarchy of conditions to arrive at your current level of process maturity. By the conclusion of the workshop, you will have established next steps for your program and composed a formal report for senior management.

Skills Gained

  • perform candid self-evaluation of existing practices
  • identify process deficiencies
  • outline corrective actions
  • evaluate best practices from other industries
  • define next-steps for process improvement.

Who Can Benefit

  • Anyone involved in warranty and service contract programs that are managed by, or managed on behalf of, original equipment manufacturers (OEM)

Course Details

Review Goals and Objectives

Review Existing Organizational Chart and Process Map

Warm-Up Exercise: "Back to the Future"

What Characterizes World Class?

Background of Maturity Model

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