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Customer Service Management (CSM) Essentials (SN CSME)

In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow Customer Service Management (CSM) product. Through lectures, group discussions, and...

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$2,400 USD
Course Code 821233
Duration 3 days
Available Formats Classroom

In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow Customer Service Management (CSM) product. Through lectures, group discussions, and hands-on labs, participants build on existing knowledge and skills by applying implementation good practices. This course is designed for ServiceNow customers, partners, and employees who administer features, functions, and data associated with Customer Service Management.

Skills Gained

Attendees master the core configuration and administration of the ServiceNow Customer Service Management (CSM) product. .

Who Can Benefit

An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:

  • Customer Service Management Administrator / ServiceNow System Administrator - who will be administering the applications related to the ServiceNow Customer Service Management (CSM) product
  • Technical / Solution Consultants and Architects who will be configuring, developing, or supporting the applications related to the ServiceNow Customer Service Management (CSM) product
  • Project / Program / Engagement Managers who will be leading the implementation of the ServiceNow Customer Service Management (CSM) product

Prerequisites

Data analysis and student feedback show that students may struggle in this class if they have chosen to skip the prerequisite courses:

  • Welcome to ServiceNow On Demand
  • ServiceNow Administration Fundamentals Instructor-Led or On Demand
  • ServiceNow Platform Implementation Instructor-Led or On Demand