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Human Resources Service Delivery (HRSD) Fundamentals (SN HR Funds)

During this two-day interactive training course, you access the ServiceNow platform in your own student instance, which is a safe sandbox loaded with demo and test data. You will perform the duties...

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$1,700 USD
Course Code 821274
Duration 2 days
Available Formats Virtual, Classroom

During this two-day interactive training course, you access the ServiceNow platform in your own student instance, which is a safe sandbox loaded with demo and test data. You will perform the duties of an HR Administrator working for a fictitious company. Lab exercises throughout the course allow you to work through real world, relevant scenarios to complete your duties. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.

Skills Gained

  • Review the ServiceNow HRSD solution and its capabilities
  • Configure HR Criteria, User criteria, HR Case templates, document templates, and HR Profiles
  • Define and manage HR Services, HR Service Catalogs, and Catalog Items
  • Manage content on the Employee Service Center and define which employees may access the content
  • Create HR Knowledge articles and learn about the Knowledge Management lifecycle
  • Explore Skills and how HR Cases are automatically assigned based on Skills and location
  • Learn about the security constraints that determine access to HR data
  • Gain practical knowledge of HR Case Management and HR surveys
  • Drill into results using Performance Analytics, reporting, and dashboards

Who Can Benefit

The audience for this class includes HR Administrators, ServiceNow Administrators, and consultants who need to implement, configure, and administer ServiceNow HR Service Management.

Prerequisites

Participants are encouraged to complete ServiceNow Fundamentals courses prior to attending this course. Completing the prerequisite allows participants to immediately be successful in class since it provides a common vocabulary and standard practical experience with the ServiceNow platform.

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