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Performance Analytics (PA) Advanced (PA Adv)

Performance Analytics enables the monitoring, trending, and proactive improvement of business services using key performance indicators (KPIs) and metrics viewed in role-based dashboards. This 2-day...

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$1,700 USD
Course Code 821280
Duration 2 days
Available Formats Virtual, Classroom

Performance Analytics enables the monitoring, trending, and proactive improvement of business services using key performance indicators (KPIs) and metrics viewed in role-based dashboards.

This 2-day training builds upon the knowledge obtained in the Performance Analytics Fundamentals course. Here you continue to build a solid analytics data foundation, model key business process indicators, and design compelling dashboards to help drive service delivery quality and efficiency.

Skills Gained

The following topics are discussed using a mix of labs and lecture:

  • Review the Performance Analytics Adoption Journey
  • Build Bucket Groups and Breakdown Relations
  • Configure Scripts for Indicator Aggregates, Buckets, and Mappings
  • Apply advanced reporting techniques for impactful data summaries
  • Launch and navigate Interactive Analysis
  • Apply Spotlight to identify high priority work
  • Build Indicators using Platform Metrics
  • Implement advanced formula techniques and build Index Indicators
  • Set up Text Analytics

Who Can Benefit

This course is designed for experienced Performance Analytics Administrators and Power Users who already administer and build content for the Reports and Performance Analytics applications.

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