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Performance Analytics (PA) Essentials (PA Funds)

Performance Analytics provides simple access to key performance indicators (KPIs) and metrics for proactive business service improvement. In this 2-day interactive technical training, attendees...

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$1,700 USD
Course Code 821279
Duration 2 days
Available Formats Virtual, Classroom

Performance Analytics provides simple access to key performance indicators (KPIs) and metrics for proactive business service improvement. In this 2-day interactive technical training, attendees master the setup, configuration, and usage of the Performance Analytics application.

Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience. Exercises are performed in a personal dedicated training instance.

Skills Gained

  • Identify Performance Analytics use cases, architecture, and deployment process
  • Navigate the Analytics Hub (formerly the Indicator Scorecard)
  • Configure and monitor Data Collection jobs
  • Build Automated Indicators to track KPIs
  • Enhance Indicators with Breakdowns for detailed data navigation
  • Create Manual Indicators and manage manual data population
  • Build Formula Indicators for added process and service inferences
  • Configure Targets and Thresholds to make process visualization actionable
  • Build various Performance Analytics Widgets and Reporting Filters
  • Design and populate Dashboards

Who Can Benefit

This course is designed for Performance Analytics Administrators and Power Users who administer and create content for the Performance Analytics application. Service owners designing KPIs and Dashboard requirements for deeper service insight will also benefit from this course.

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