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Service Portal Fundamentals (SP Funds)

A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal...

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$1,900 USD
Course Code 821288
Duration 2 days
Available Formats Classroom

A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two-day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox. Participants will:

  • Explore all aspects of the Service Portal application
  • Learn how to re-configure an existing portal
  • Review the Service Portal framework
  • Create new Service Portals, Themes, Pages, and Menus, and Search Sources
  • Understand how to use and create Widgets
  • Re-use existing Portal components
  • Explore Service Portal search capabilities including Search Sources, Search Facets and Pagination
  • Configure other aspects of the platform to enhance a Service Portal
  • Create a Guided Tour within a Service Portal

These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.

Skills Gained

Upon completion of this course, learners are able to:

  • Create a new Service Portal.
  • Use the Branding Editor to configure titles, logos, and the Theme of an existing Service Portal.
  • Create new Themes, Pages and Widgets.
  • Develop a new Header Menu and Footer, then add them to a Theme.
  • Include a custom font within a Theme.
  • Clone existing Pages and Widgets for reuse.
  • Configure search capabilities by creating Search Sources to define data sources to utilize and Search Facets to enhance filtering on the Search Page.
  • Report on Service Portal user transactions and be familiar with the baseline Usage Overview dashboard.
  • Redirect users to a specific Service Portal.
  • Define a Guided Tour to highlight functionality within a Service Portal.

Who Can Benefit

This course is designed for low-code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization's services online.

Prerequisites

Completion of the ServiceNow Fundamentals course with 6-plus months of hands-on administration experience.

Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:

  • Scripting in ServiceNow
  • AngularJS
  • Bootstrap
  • CSS
  • HTML