When does class start/end?
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
This 4-day Workshop is being delivered by Richard Napier. Richard has been working in the field of Customer Relationship Management since 1991. He has been working with Siebel CRM for 20 years, and...Read More
This 4-day Workshop is being delivered by Richard Napier. Richard has been working in the field of Customer Relationship Management since 1991. He has been working with Siebel CRM for 20 years, and Oracle Policy Automation for 11 years.
Richard writes for the OPA Hub and is co-founder of the Siebel Hub.
Richard is the author of the best-selling books Getting Started with Oracle Policy Automation and Getting Started with Oracle Service Cloud.
This four day seminar introduces trainees to a complete, hands-on view of the Oracle Policy Automation 12 environment. Exercises reinforce presentations on modelling policies, administration of the team, deployment and collaboration and integration.
The seminar assumes no knowledge of Oracle Policy Automation 12. Basic knowledge of Microsoft Office and Windows is assumed. Some knowledge of business software (ERP, CRM or similar) is useful. The target audience is any member (policy designer, modeller, team leader, manager, and administrator) of the Oracle Policy Automation project.
The target environment for this seminar is Oracle Policy Automation 12 December 2017 or later.
The course materials provided are copies of all slides used, plus a copy of the best-selling Oracle Policy Automation book Getting Started with Oracle Policy Automation.