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Oracle Policy Modelling and Oracle Policy Automation Workshop

  • Tuition USD $3,720
  • Reviews star_rate star_rate star_rate star_rate star_half 347 Ratings
  • Course Code OPM-OPA-WKSHP
  • Duration 4 days
  • Available Formats Classroom

This 4-day Workshop is being delivered by Richard Napier. Richard has been working in the field of Customer Relationship Management since 1991. He has been working with Siebel CRM for 20 years, and Oracle Policy Automation for 11 years.

Richard writes for the OPA Hub and is co-founder of the Siebel Hub.

Richard is the author of the best-selling books Getting Started with Oracle Policy Automation and Getting Started with Oracle Service Cloud.

This four day seminar introduces trainees to a complete, hands-on view of the Oracle Policy Automation 12 environment. Exercises reinforce presentations on modelling policies, administration of the team, deployment and collaboration and integration.


The seminar assumes no knowledge of Oracle Policy Automation 12. Basic knowledge of Microsoft Office and Windows is assumed. Some knowledge of business software (ERP, CRM or similar) is useful. The target audience is any member (policy designer, modeller, team leader, manager, and administrator) of the Oracle Policy Automation project.

Course Details


The target environment for this seminar is Oracle Policy Automation 12 December 2017 or later.


  • Introduction
  • Oracle Policy Automation : Architecture
  • Oracle Policy Automation : Job Roles
  • Oracle Policy Automation : Software
  • Oracle Policy Modelling : Basic Principles
  • Oracle Policy Modelling: Writing Good Rules
  • Oracle Policy Modelling: Attributes and Data Types
  • Oracle Policy Modelling: Using Functions
  • Oracle Policy Modelling: Basic Interviews
  • Oracle Policy Modelling: Enhancing Interviews
  • Oracle Policy Automation: Working in Teams
  • Oracle Policy Automation: User Roles and Collections
  • Oracle Policy Automation: About the Hub Application
  • Oracle Policy Modelling: Repository Uploads & Downloads
  • Oracle Policy Modelling: Versions & Hub Locations
  • Oracle Policy Modelling: Debugging and Deploying
  • Oracle Policy Automation: Deployments & Activations
  • Oracle Policy Automation: Deployment Types
  • Oracle Policy Automation: Testing Deployments
  • Oracle Policy Modelling: RTF and PDF Forms
  • Oracle Policy Modelling: Advanced Controls
  • Oracle Policy Modelling: Validations and Error Management
  • Oracle Policy Modelling: Entities, Relationships and Instances
  • Oracle Policy Modelling: Writing Rules for Entities
  • Oracle Policy Modelling: Connections and Data Mapping
  • Oracle Policy Automation : Good Practice and Refactoring
  • Oracle Policy Modelling: Extensions
  • Summary

The course materials provided are copies of all slides used, plus a copy of the best-selling Oracle Policy Automation book Getting Started with Oracle Policy Automation.

How do I enroll?

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How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.


Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

It would be better if the classroom had two power point screens so the instructor could have two screens shown to the class at the same time to reduce confusion switching back and forth

Structured training in a great environment with knowledgeable and patient instructor

I learned a lot of directly usable skills from Tech Data. It will make an immediate impact in our work center.

Kudos to EC, with excellent trainers and a highly satisfying learning experience. The environment was clean and welcoming, and the team was very accommodating.

Well organized, but the training should have included lab times as well, labs won't be done during breaks.

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