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Symantec IT Management Suite 8.1 Diagnostics and Troubleshooting

  • Tuition USD $1,800
  • Reviews star_rate star_rate star_rate star_rate star_half 945 Ratings
  • Course Code ITMS-8-1-DT
  • Duration 2 days
  • Available Formats Classroom, Virtual

The Symantec IT Management Suite 8.1 Diagnostics and Troubleshooting course is designed for professionals tasked with maintaining and utilizing a Symantec IT Management Suite (ITMS) implementation in their organizations. This twoday, instructor-led, hands-on course teaches students the underlying components and methods used to troubleshoot the Symantec Management Platform along with the site infrastructure and ITMS solutions to keep it operating optimally. Students learn how to define, diagnose and solve common platform and solution issues within the ITMS environment. Students also learn how to use the platform consoles and reports to analyze and monitor the environment to proactively monitor the environment.

Skills Gained

By the completion of this course, you will be able to better understand how to:

  • Understand the components and processes within the ITMS infrastructure.
  • Understand the tools and methods used to pinpoint problems and implement solutions.
  • Discover, diagnose, solve and communicate results common issues in the following areas:
  • o Symantec Management Platform (SMP)
  • o SMP Site Infrastructure
  • o Symantec Management Agents/Plug-ins
  • o IT Management Suite Solutions

Who Can Benefit

This course is for IT administrators who maintain and monitor ITMS processes like software distribution, taking inventory of computers, distributing software updates to computers, performing asset management functions or remotely managing computers using any of the following Symantec suites:

  • IT Management Suite 7.6/8.0/8.1
  • Client Management Suite
  • Asset Management Suite
  • Server Management Suite


You must have a basic understanding and working knowledge of Microsoft Windows operating systems and optionally Linux and Mac operating systems.

Course Details


This course includes practical hands-on troubleshooting exercises that enable you to apply those skills in a working environment.

Course Pre-Work

Before attending the Symantec IT Management Suite 8.1 Diagnostics and Troubleshooting course are required to complete the following web-based training:

  • Symantec Diagnostic and Troubleshooting Methodology

Course Outline

The following modules are included in the course and are based on typical use cases that are designed to meet business or operational objectives and are common to the troubleshooting of common issues that may occur in the maintenance of Symantec IT Management Suite 8.1 environments.

ITMS Infrastructure Overview

ITMS Components Overview

  • ITMS Components Overview

Factors that Influence Proper ITMS Operation

  • Notification Server Design Considerations
  • Microsoft SQL Server Design Considerations
  • Site Server Design Considerations
  • Internet Gateway Design Considerations
  • ITMS Component Ratios and Placement
  • ITMS Topologies

Symantec Management Platform Troubleshooting

Components, Architecture and SMP Process Flow

  • SMP Component Overview
  • SQL Database Interaction with the SMP
  • SMP Server Communication and Process Flow

Diagnosing and Troubleshooting Common SMP Issues

  • Management View and Web Site
  • SMP Database
  • SMP Communications
  • Symantec Management Agent
  • LAB: SMP Problem Diagnosis to Resolution

Site Infrastructure Troubleshooting

Components, Architecture and Process Flow of the SMP Site Infrastructure

  • SMP Site Management Overview
  • Site Server Inventory, File and Task Distribution
  • Internet Gateway Security and Communication Flow

Common Problems within the SMP Site Infrastructure

  • Site Server Service and Communication Issues
  • CeM Agent, Site and Gateway Infrastructure Issues
  • Hierarchy and Replication Issues
  • LAB: Site Infrastructure Problem Diagnosis to Resolution

ITMS Solution Troubleshooting

Components, Architecture and Process Flow of ITMS Solutions

  • ITMS Solution Overview
  • ITMS Solution Design Considerations
  • LAB: ITMS Solution Walkthrough

Applying Symantec Diagnosis and Troubleshooting Methodology to ITMS Solutions

  • Inventory Solution and Resource Discovery - Identifying and Resolving Common Problems
  • LAB: Inventory Solution Diagnosis and Troubleshooting
  • Software Management and Delivery - Identifying and Resolving Common Problems
  • LAB: Software Management Solution Diagnosis and Troubleshooting
  • Asset Management and Compliance - Identifying and Resolving Common Problems
  • LAB: Asset Management Diagnosis and Troubleshooting
  • Deployment Solution - Identifying and Resolving Common Problems
  • LAB: Deployment Solution Diagnosis and Troubleshooting
  • Patch Management Solution - Identifying and Resolving Common Problems
  • LAB: Patch Management Solution Diagnosis and Troubleshooting
  • Monitor Solution - Identifying and Resolving Common Problems
  • LAB: Monitor Solution Diagnosis and Troubleshooting

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

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Very prompt during an issue that occurred, and accidentally contacted an individual on their vacation, but they quickly pointed me to another individual who got my issue resolved.

The format and presentation using the iMVP software worked as well.

ExitCertified provided a great learning experience. Our instructor was very knowledgable. His explanations are clear and easy to follow. The virtual environment was simple and easy to setup and use. The response from iMVP's support were fast and helpful!

ExitCertified(Tech Data) is very good in organizing these courses. Providing a good environment and a very knowledgeable instructors.

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  • Nov 16, 2020 Nov 17, 2020 (2 days)
    11 19:00 EST
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