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Symantec Endpoint Protection 14.2: Maintain and Troubleshoot

  • Tuition USD $2,160 List Price $2,700
  • Reviews star_rate star_rate star_rate star_rate star_half 3118 Ratings
  • Course Code SEPT14-MT
  • Duration 3 days
  • Available Formats Classroom, Virtual

The Symantec Endpoint Protection 14.2: Maintain and Troubleshoot course is designed for the IT security management professional tasked with troubleshooting Symantec Endpoint Protection 14.2. Students learn how to troubleshoot installations, monitor and troubleshoot the SEPM, client-to-SEPM communication, content distribution, client deployments, and protection technologies.

Skills Gained

  • Monitor, maintain, and troubleshoot a Symantec Endpoint Protection environment.
  • Upgrade the Symantec Endpoint Protection environment.
  • Use best practices when troubleshooting and remediating a virus outbreak.
  • Automate functionality with Rest APIs and integrate Symantec Endpoint Protection with 3rd party applications.

Who Can Benefit

This course is for IT and system administration professionals who are charged with planning and installing a Symantec Endpoint Protection environment.


You must have attended Symantec Endpoint Protection 14: Configure and Protect or have relevant experience maintaining a SEP environment, including basic troubleshooting.

Course Details


  • Course overview
  • The classroom lab environment

Troubleshooting Techniques and Tools

  • Use a systematic approach for problem solving.
  • Describe Symantec and third-party troubleshooting tools and how they are used.
  • Know which SEPM and SEP client logs to research when troubleshooting specific issues.
  • Use the Symantec Knowledge Base and interact with Symantec Technical Support.

Troubleshooting the Console

  • Describe the components that make up the Symantec Endpoint Protection Manager.
  • Describe SEPM services and their roles.
  • Troubleshoot problems related to the SEPM services that prevent you from logging onto the console.
  • Describe the database configuration and connection methods.
  • Configure email to enable an administrator to reset passwords and know where to check administrator permissions.

Installation and Migration Issues

  • Troubleshoot and resolve a failed Symantec Endpoint Protection Manager installation.
  • Troubleshoot and resolve a failed Symantec Endpoint Protection for Windows client install.
  • Troubleshoot and resolve a failed Symantec Endpoint Protection for Mac client install.
  • Troubleshoot and resolve a failed Symantec Endpoint Protection for Linux client install.

Client Communication Issues

  • Identify the interactions between the client and the SEPM.
  • Identify heartbeat process.
  • Locate and configure debug logs for client communication issues.
  • Describe communications issues from the client perspective.
  • Identify Linux and Mac communication issues.

Content Distribution Issues

  • Troubleshoot and resolve LiveUpdate issues on the SEPM and client.
  • Troubleshoot and resolve issues between a client and management server.
  • Troubleshoot and resolve issues from clients who retrieve updates from a Group Update provider.

Extending the SEP infrastructure

  • Describe how data is transferred during replication and know which replication logs are affected.
  • Automate functionality with Rest APIs.
  • Integrate Symantec Endpoint Protection with third party applications.

Responding to a Security Incident

  • Identify and examine useful SEPM reports for incident response.
  • Learn the best approach for handling a virus outbreak.
  • Identify and submit false positives to Symantec.

Performance Issues

  • Assess SEP performance using sizing and scalability recommendations.
  • Optimize performance for the SEPM.
  • Optimize performance for the SEP client.
  • Utilities and other resources.
  • Case studies

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

We did the week long class through zoom. The lab was setup with appropriate client and server machines. Instructions were clear. Instructor was excellent.

The course was good a good refresher and also updated me on some newer AWS products. I would have prefered that we were supplied with training materials that we could keep to review while studying for the exam.

ExitCertified team was excelling at presenting the course material and they often went the extra mile to make sure everyone understood all the elements of the course.

This was my first experience with tech data, but I was very impressed and appreciative of the course and the material presented. The instructor, Mark, really knew his stuff and presented it very well.

Well organized training, professionally run training and excellent well qualified Instructor

1 options available

  • Jun 9, 2021 Jun 11, 2021 (3 days) GTR
    10:00 AM 5:00 PM EST
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