VMware Workspace ONE: Unified Endpoint Management Bootcamp [V20.x]

Product Alignment

• VMware Workspace ONE® 20.x
• VMware Workspace ONE UEM 20.x
• VMware Workspace ONE Access® 20.x
• VMware Workspace ONE® Boxer
• VMware Workspace ONE® Content

Outline

Course Introduction

• Introductions and course logistics
• Course objectives

Introduction to Workspace ONE Unified Endpoint Management

• Outline the basic principles and capabilities of Unified Endpoint Management with the Workspace ONE Platform.
• Summarize basic implementation of Workspace ONE UEM
• Investigate Modern Windows Management with Workspace ONE UEM

Workspace ONE UEM Console

• Outline features of the Workspace ONE UEM Console
• Navigate the Workspace ONE UEM Console

Workspace ONE UEM Architecture

• List the common Workspace ONE UEM integration components
• Outline the core components of Workspace ONE UEM
• Outline the benefits of implementing Directory Services Integration
• Summarize the benefits of implementing Certificate Authority Integration
• Describe the benefits of implementing Email SMTP Integration
• Describe the benefits of deploying Secure Email Gateway
• Explain the purposes of deploying Unified Access Gateway
• Describe the benefits of deploying VMware Tunnel™
• Summarize the functions of Content Gateway

Mobile Endpoint Enrollment and Management

• Outline UEM options
• Configure Workspace ONE UEM for Endpoint Management
• Enroll Mobile endpoints
• Describe the functions and benefits of the Apple Device Enrollment Program
• Outline the steps to enroll an Android Endpoint into Workspace ONE UEM with the out-of-box enrollment flow

Windows 10 Onboarding

• Outline basic principles of Windows 10 Endpoint Onboarding
• Onboard Windows 10 desktop with basic IT-driven and user-driven enrollment methods
• Outline the steps of configuring Cloud Windows 10 Auto Discover Service
• Summarize the steps of configuring Azure AD integration
• Use Office 365 applications for Windows 10 desktop enrollment
• Explain Windows 10 Desktop out-of-box enrollment

macOS Onboarding

• Understand the prerequisites for macOS enrollment and onboarding
• Describe several macOS onboarding flows
• Prepare macOS endpoints of staging
• Outline the available user-driven macOS onboarding methods
• Outline the available IT-driven macOS onboarding methods
• Outline the steps of integrating Apple Business Manager with Workspace ONE UEM

Securing and Configuring Endpoints

• Summarize the comprehensive endpoint and console security features provided by Workspace ONE UEM Console
• Assess uses of administrative roles
• Examine the proper use of profiles and resources for endpoint management
• Explain Windows 10 policy management
• Outline product provisioning
• Configure compliance policies
• Manage endpoints with Workspace ONE UEM
• Use the Self-Service Portal to manage an endpoint

Application Access and Security

• Describe the functions and benefits of using application management capabilities in Workspace ONE UEM
• Summarize application management capabilities of Workspace ONE UEM
• Plan a public application management strategy
• Design an application security strategy
• Examine the Windows 10 Business Store Portals role in your application management strategy
• Deploy Win32 applications
• Summarize the benefits of using VMware Workspace ONE® SDK
• Email configurations
• Describe the benefits of managing email with Workspace ONE UEM
• Deploy managed email settings
• Evaluate email integration models
• Support the implementation of AirWatch Secure Email Gateway
• Integrate PowerShell
• Support Google Sync integration
• Evaluate email compliance policy strategies
• Describe the features and functionality of the Email Notification Service

Content and Resources Implementation

• Describe the benefits of performing Content Management with Workspace ONE UEM
• Summarize the functions and benefits of Workspace ONE Content
• Evaluate the benefits of Workspace ONE Content
• Access content and repositories from Workspace ONE Content
• Support end user use of the personal content feature
• Implement a content management strategy that allows for access on endpoints
• Access internal repositories with the Content Gateway

Workspace ONE Intelligence and UEM Reporting

• Summarize the features and functionality of Workspace ONE Intelligence
• Evaluate the impact Workspace ONE Intelligence can have on a UEM strategy
• Execute a report strategy
• Outline the steps of integrating Syslog with Workspace ONE UEM
• Weigh the benefits of a telecom management

Fundamentals of Workspace ONE UEM Troubleshooting

• Summarize the general logic of Workspace ONE UEM issue troubleshooting
• Classify Workspace ONE UEM issues
• Describe when and why to use logs for troubleshooting
• Compare the different log levels
• Identify the key factors of log collection
• Summarize the workflow topology of each Workspace ONE UEM productivity and integration component

Workspace ONE UEM Console Troubleshooting

• Outline the best practices for Workspace ONE UEM console issue troubleshooting
• Identify common Workspace ONE UEM console issues
• Troubleshoot Workspace ONE reporting issues
• Troubleshoot issues related to Group Management and Assignments
• Troubleshoot issues related to System Settings and Admin Roles
• Use the Console Event log for Workspace ONE UEM console issue troubleshooting
• Collect and analyze Workspace ONE UEM console logs

Workspace ONE UEM Enterprise Integration Troubleshooting

• Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
• Identify common Enterprise Integration issues
• Troubleshoot issues related to AirWatch Cloud Connector
• Troubleshoot issues related to Directory Services integration
• Troubleshoot issues related to Certificate Authority Integration
• Troubleshoot issues related to Workspace ONE Access integration in the Workspace ONE UEM console

Workspace ONE UEM Endpoint Troubleshooting

• Summarize the endpoint connection topologies of different endpoint platforms
• Describe endpoint troubleshooting best practices
• Identify common endpoint issues
• Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
• Validate enrollment settings for endpoint enrollment
• Troubleshoot endpoint connectivity issues
• Validate the Hub Settings in the Workspace ONE UEM console
• Summarize the general logic of troubleshooting profile lifecycle management issues
• Outline common compliance policy lifecycle management issues
• Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
• Identify the categories and logging levels of certain Device Event log entries
• Troubleshoot DEP enrollment issues

Workspace ONE UEM Email Troubleshooting

• Summarize the general troubleshooting logic of resolving Email Management issues
• Identify common email issues
• Troubleshoot issues related to email profile and VMware Workspace ONE® Boxer settings
• Troubleshoot AirWatch Secure Email Gateway related issues
• Troubleshoot PowerShell integration related issues
• Troubleshoot issues related to Email Compliance Policy
• Troubleshoot issues related to Email Notification Service
• Outline the steps of collecting Secure Email Gateway logs and email server logs

Workspace ONE UEM Application Troubleshooting

• Summarize the best practices of Application Management issue troubleshooting
• Identify common Application Management issues
• Troubleshoot issues related to Public Application management lifecycle
• Troubleshoot issues related to Internal Application management lifecycle
• Troubleshoot issues related to Apple Volume Purchase Program
• Troubleshoot issues related to Windows Store for Business
• Troubleshoot issues related to Per-App VPN
• Collect and analyze Per-App Tunnel log

Workspace ONE UEM Content Troubleshooting

• Summarize the best practices of Content Management issue troubleshooting
• Identify common Content Management issues
• Troubleshoot issues related to AirWatch managed content management
• Troubleshoot issues related to Content Gateway
• Collect and analyze Content Gateway logs
• Troubleshoot issues related to Admin Repository
• Troubleshoot issues related to User Repository
• Troubleshoot issues related to Workspace ONE Content Application