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VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V19.x]

  • Tuition USD $1,700
  • Reviews star_rate star_rate star_rate star_rate star_half 945 Ratings
  • Course Code EDU-WS1UEMTS19
  • Duration 2 days
  • Available Formats Classroom

In this two-day course, you learn to investigate, analyze, and determine issues that might occur with all the different components of the VMware Workspace ONE® UEM (Unified Endpoint Management) platform. Troubleshooting is the backbone of service maintenance and management. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function—in turn optimizing service and software health management.

Skills Gained

By the end of the course, you should be able to meet the following objectives:

  • Summarize the general logic of Workspace ONE UEM issue troubleshooting
  • Describe when and why to use logs for troubleshooting
  • Outline the best practices for Workspace ONE UEM console issue troubleshooting
  • Outline the steps of collecting Workspace ONE UEM Device Services logs
  • Summarize the process flow of VMware AirWatch® Cloud Connector™
  • Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
  • Understand the various methods for logging and troubleshooting supported device endpoints
  • Summarize the general troubleshooting logic of resolving Email Management issues
  • Troubleshoot VMware AirWatch® Secure Email GatewayTM or PowerShell related issues
  • Summarize the best practices of Application Management issue troubleshooting
  • Summarize the best practices of Content Management issue troubleshooting

Who Can Benefit

Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants

Prerequisites

This course requires completion of the following course:

  • VMware Workspace ONE: Deploy and Manage
  • VMware Workspace ONE: Skills for Unified Endpoint Management

Course Details

Product Alignment

  • VMware Workspace ONE®
  • Workspace ONE UEM®
  • VMware Identity ManagerTM
  • VMware Workspace ONE® Boxer
  • VMware Workspace ONE® Content

Outline

Course Introduction

  • Introductions and course logistics
  • Course objectives

Fundamentals of Workspace ONE UEM Troubleshooting

  • Summarize the general logic of Workspace ONE UEM issue troubleshooting
  • Classify Workspace ONE UEM issues
  • Describe when and why to use logs for troubleshooting
  • Compare the different log levels
  • Identify the key factors of log collection
  • Summarize the work flow topology of each Workspace ONE UEM productivity and integration component

Workspace ONE UEM Console Troubleshooting

  • Outline the best practices for Workspace ONE UEM console issue troubleshooting
  • Identify common Workspace ONE UEM console issues
  • Troubleshoot Workspace ONE reporting issues
  • Troubleshoot issues related to Group Management and Assignments
  • Troubleshoot issues related to System Settings and Admin Roles
  • Use the Console Event log for Workspace ONE UEM console issue troubleshooting
  • Collect and analyze Workspace ONE UEM console logs

Workspace ONE UEM Enterprise Integration Troubleshooting

  • Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
  • Identify common Enterprise Integration issues
  • Troubleshoot issues related to AirWatch Cloud Connector
  • Troubleshoot issues related to Directory Services integration
  • Troubleshoot issues related to Certificate Authority Integration
  • Troubleshoot issues related to VMware Identity Manager integration in the Workspace ONE UEM console

Workspace ONE UEM Endpoint Troubleshooting

  • Summarize the endpoint connection topologies of different endpoint platforms
  • Describe endpoint troubleshooting best practices
  • Identify common endpoint issues
  • Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
  • Validate enrollment settings for endpoint enrollment
  • Troubleshoot endpoint connectivity issues
  • Validate the Hub Settings in the Workspace ONE UEM console
  • Summarize the general logic of troubleshooting profile lifecycle management issues
  • Outline common compliance policy lifecycle management issues
  • Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
  • Identify the categories and logging levels of certain Device Event log entries
  • Troubleshoot DEP enrollment issues

Workspace ONE UEM Email Troubleshooting

  • Summarize the general troubleshooting logic of resolving Email Management issues
  • Identify common email issues
  • Troubleshoot issues related to email profile and VMware Workspace ONE Boxer settings
  • Troubleshoot Secure Email Gateway related issues
  • Troubleshoot PowerShell integration related issues
  • Troubleshoot issues related to Email Compliance Policy
  • Troubleshoot issues related to Email Notification Service
  • Outline the steps of collecting Secure Email Gateway logs and email server logs

Workspace ONE UEM Application Troubleshooting

  • Summarize the best practices of Application Management issue troubleshooting
  • Identify common Application Management issues
  • Troubleshoot issues related to Public Application management lifecycle
  • Troubleshoot issues related to Internal Application management lifecycle
  • Troubleshoot issues related to Apple Volume Purchase Program
  • Troubleshoot issues related to Windows Store for Business
  • Troubleshoot issues related to Per-App VPN
  • Collect and analyze Per-App Tunnel log

Workspace ONE UEM Content Troubleshooting

  • Summarize the best practices of Content Management issue troubleshooting
  • Identify common Content Management issues
  • Troubleshoot issues related to AirWatch managed content management
  • Troubleshoot issues related to Content Gateway
  • Collect and analyze Content Gateway logs
  • Troubleshoot issues related to Admin Repository
  • Troubleshoot issues related to User Repository
  • Troubleshoot issues related to Workspace ONE Content Application

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

The course for Cognos Enterprise Admin was wonderful! Learned a lot and have started applying what was learned. Thanks.

Great course, the labs were the best part of the course because it helped the material and information really sink in. We did have issues with one of the labs not being correct though

Bill has been outstanding instructor. He has right balance of knowledge and skills to navigate this entire process in a timely manner. Thanks a lot Bill.

Your team appears to be VERY experienced and can present and discuss ALL topics. I am very pleased with my learning experience with ExitCertified. Thank you!

Thank you for training on AWS development. Course was good and encouraging but labs need to be improved and provide more information and ask students to more work than provide solutions.

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