This course, equivalent to 2 days of training, builds your skills in resolving common issues that occur in a VMware Horizon® environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators.
This course is also available in an Instructor-Led Training (ILT) format.
By the end of the course, you should be able to meet the following objectives:
Implement a structured approach to troubleshooting
Resolve common issues that occur in a VMware Horizon environment
Troubleshoot issues with linked and instant clones
Configure the Windows client
Identify the correct log level for gathering logs
Optimize protocols for best end-user experience
Who Can Benefit
New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators.
This course requires completion of VMware Horizon 8: Skills for Virtual Desktop Management as well as the following knowledge:
Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system
Configuring Active Directory services, including DNS, DHCP, and time synchronization
Restricting user activities by implementing Group Policy objects
Configuring Windows systems to enable Remote Desktop Connections
Building an ODBC connection to an SQL Server database
Overview of Virtual Desktop Troubleshooting
Structured approach to troubleshooting configuration and operational problems
Applying troubleshooting methods
Documenting the steps to resolving the problem
Command-Line Tools and Backup Options
Using command-line tools
Backing-up and restoring VMware Horizon databases
Troubleshooting Horizon Linked Clone Desktops
Only applicable for Horizon 7.x environments
Describe the components that make up a VMware Horizon desktop
Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
Highlight the best practice for optimizing a VMware Horizon desktop
Troubleshoot common problems with VMware Horizon desktops
Troubleshooting Instant Clones
Discuss how instant clones are created
Discuss what gets logged when an instant clone is created
Discuss the keywords to look for in the logs when troubleshooting instant clones
Discuss how to troubleshoot problems with instant clones
Correctly configure the Windows Client
Identify the correct log level for gathering logs
Enable the required SSL configuration level for the environment
Ports and Protocols
Discuss the key ports on a Horizon Environment
Discuss protocols used in the Horizon Environment
Understand the benefit of optimizing Blast
Become familiar with the optimization features for Blast
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
Does the course schedule include a Lunchbreak?
Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.
How can someone reach me during class?
If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
Does ExitCertified deliver group training?
Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact email@example.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
Both course material and instructor demonstrated a sound foundation on Maximo material
The class covered the concepts needed for the AWS Cloud Practitioner Certification.
The labs and course material gave me valuable insights into cloud security architecture
Good training. A lot to take in for the short amount of time we have though
Brandon was a great instructor. The virtual course materials and labs provided were very informative.