Mirantis Training Terms and Conditions

Cancellation or Changes by Student

A full refund will be issued for class cancellations made at least 10 business days before the course begins. Payment is non‑refundable for cancellations or reschedules made within 10 business days from the course start date and for No‑Shows (students who do not attend class).

For reschedules made within 10 business days from the course start date, students must reschedule immediately for a current, published course, up to a maximum of six months from the original date.

A student may reschedule a class or exam up to 2 times. Any additional reschedules will not be allowed.

Private Courses

Applicable fees based on date of cancellation or rescheduling request (measured from the first day of the class):

• More than 15 business days – no charge
• 10-14 business days – 25% of the total class fee
• Cancellations made within 10 or fewer business days – 100% of the total class fee
• Reschedules to a future date made within 10 or fewer business days – 25% penalty

The fees charged for onsite training classes upon cancellation/rescheduling are based on committed instructor time, non-refundable travel and living expenses, and equipment charges.

Substitutions

Student substitutions are accepted with at least 2 days’ notice before the class begins, provided the substitute meets the course prerequisites or is approved by ExitCertified Management. Substitute students will be bound to the same Terms and Conditions as the original enrollment.

Cancellation or Changes by Vendor

If it is necessary for ExitCertified or one of its partners to reschedule a class, at least a two-week notice is normally provided. In the event of a cancellation, a full course refund is issued. ExitCertified and its partners are not responsible for non-refundable travel fees incurred as a result of these cancellations.

When you register, we may share your personal information with the OEM vendor, who may contact you.

On Demand Training

If you are taking an On Demand (self-paced) class, you have 365 days to complete the course after we provide access to the course.

After you are enrolled in this course, you will not be able to cancel your enrollment. You are billed for the course once your registration has been processed. Once you purchase an On Demand Class, you will be charged the full amount.  On Demand Classes are non-refundable and non-transferable.  Exception:  On Demand Training accounts can be transferred to a different user/email as long as the transfer request is received within 48 hours of account activation and the original user has not started progress.

After you receive confirmation that you are enrolled, you will be sent instructions to access your course material and remote labs. A confirmation email will contain instructions for starting the course.  Transferring or sharing your login credentials with anyone else is a violation of the licensing agreement and is subject to legal action. If an account is found to be shared by multiple users the account will be banned, access will be revoked and it will be deemed non-refundable.

Lab access for ExitCertified Mirantis On Demand classes is provided for 10 days after you launch the first lab

General

Recording or videotaping of any training delivery is prohibited.

US Export Compliance Regulations

PROHIBITIONS. Certain Content or Services may be subject to financial sanctions or export control laws, regulations and orders of the United States or other countries (collectively, “Restrictions”). You will not directly or indirectly export or divert any Content or Services to any individual, third party or country where such export or financial transaction is prohibited by Restrictions. You agree that You are responsible to obtain any license to export, re-export, or import as may be required. In addition, You represent and warrant that You are not named on any government listing of denied parties, including, but not limited to, the United States Office of Foreign Assets Control (“OFAC”) list of Specially Designated Nationals; that You are not a citizen of, or residing in, the countries embargoed or sanctioned from time to time pursuant to OFAC regulations and laws related thereto, or the Export Administration Regulations of the U.S. Bureau of Industry and Security. You certify that You will not transmit or deliver in any way any of the Content or Services to denied parties or to countries or nationals of countries in violation of Restrictions.