Upskilling, Reskilling, and Cross-skilling: Which one does your IT team need? [Infographic]
Building the correct training program starts with assessing your current workforce's skills and understanding how they align with the company’s goals. An IT training partner can help you with this. Managers can provide some insight into their team’s skills but should not be the only source you speak with or survey to understand the abilities employees have and lack. Employees performing daily tasks can offer a complete picture of the tools they use and the areas where they believe training will help. Once you identify skill gaps, you can select the correct training topics, instructors, and modalities. For example, if your goal is to reskill a group of mid-level or advanced technicians, a program with time for lab work led by an advanced instructor might be the best fit. It is also important to provide specific, uninterrupted time for training. Employees need time to focus on the provided materials to effectively upskill, reskill, or cross-skill. Providing work hours for training helps maximize the impact of the training program because employees need time to learn and retain the skills they need.