OS X Support Essentials 10.11 (El Capitan 101)

Course Details
Code: APL-MAC101-110
Tuition (USD): $1,895.00 • Classroom (3 days)

El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience. For Students Enrolled in a Virtual Class:
Each student will need a setup with two (2) devices in order to take the class virtually. One device may be a Mac or iPad, while the other must be a Mac with the correct software (and version) being taught in the course already installed. This setup will allow virtual students to view the presentation on one computer and complete support exercises on the other one.

Skills Gained

Upon completion of the OS X Support Essentials 10.11 (El Capitan 101) course, students will be able to:

  • The OS X El Capitan troubleshooting process
  • How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
  • OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
  • How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

Who Can Benefit

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X


  • OS X knowledge and basic computer navigation skills

Course Details

  • Part 1: Installation and Configuration
    • Install OS X El Capitan
    • Setup and Configuration
    • OS X Recovery
    • OS X Software Updates
  • Part 2: User Accounts
    • User Accounts
    • User Home Folders
    • System Security
    • Keychain Management
  • Part 3: File Systems
    • File Systems and Storage
    • FileVault
    • Permissions and Sharing
    • File System Troubleshooting
  • Part 4: Data Management
    • Hidden Items, Shortcuts, and File Archives
    • System Resources
    • Metadata and Spotlight
    • Time Machine
  • Part 5: Applications and Processes
    • Application Installation
    • Document Management
    • Application Management and Troubleshooting
  • Part 6: Network Configuration
    • Network Essentials
    • Advanced Network Configuration
    • Network Troubleshooting
  • Part 7: Network Services
    • Network Services
    • Host Sharing and Personal Firewall
  • Part 8: System Management
    • Peripherals and Drivers
    • Print and Scan
    • System Troubleshooting