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CCCEF - Cisco Contact Center Enterprise Fundamentals (CCCEF)

Course Details
Tuition (USD): $4,195.00 • Classroom (5 days)

Module 1: Exploring Communications Manager and Unity Connection Describe, at a high level, the Cisco Communications Manager and Unity connection solution  Describe the role of Cisco Unified Communications Manager  Clusters

Skills Gained

After completing this course, students will be able to... Describe the Cisco Unified Communications Manager and Unity Connection Solution and identify key terms, configuration, and architecture. Describe the Cisco Unified Contact Center E

Who Can Benefit

This course was developed for anyone in the contact center team who would like a better understanding of the intricacies of their Cisco contact center enterprise environment  This might include Business Analysts, Operations Specialists, Engineers, Techni


Basic understanding of contact center KPIs Basic knowledge of networking  and components is helpful but not required  Functional use of a Windows PC and multitasking

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