Troubleshooting Cisco IP Telephony & Video

Course Details
Code: CTCOLLAB-v1.0-SUB
Tuition (USD): $1,000.00 • Self Paced

This is a Professional-level self-study technical course in the curriculum for the CCNP Collaboration certification. It prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Skills Gained

  • Introduction to Troubleshooting Cisco Collaboration Solutions
  • Cisco Unified Communications Manager Troubleshooting
  • Cisco VCS Control and VCS Expressway Troubleshooting
  • Call Setup Issues
  • ILS and GDPR Issues
  • Cisco Unified Communications Manager Mobility Features
  • Cisco TelePresence Management Suite Issues
  • Voice Quality and Media Resources Issues

Who Can Benefit

  • Network administrators and network engineers
  • System engineers and field engineers
  • Anyone working toward CCNP Collaboration certification

Course Details

Cisco Digital E-Learning benefits students in many ways, as it’s:

  • Effective: Covers every learning style, with HD instructor-led video, searchable transcripts, and full Student Guide textbook
  • Interactive: Offers engaging Discovery Labs for hands-on learning, plus graded challenge assignments to measure progress
  • Flexible: Increases learning convenience, as students can work at their own pace, anytime, anywhere
  • Integrated: Provides everything in one place; no multiple systems to log into
  • Unrivaled: Gives you the benefits of Cisco expertise, based on years of unmatched learning and certification experience

Other Instructional features include:

  • Search, which lets students go through all the instruction guides, as well as transcripts of videos
  • Lab recordings, which let students see how other students performed in labs, to improve peer learning
  • Labs-at-a-glance, showing each student’s complete and incomplete labs, so they can track progress and make improvements
  • Compatibility with smartphones and tablets, so students can learn wherever they go, with their progress saved for them
  • Synchronized learning on multiple devices, so students can switch between a laptop and a tablet without losing their place
  • Gamification, with achievement badges and medals awarded for mastering content and study techniques
  • Leaderboard, indicating how the top 10 students rank, to add a friendly, competitive element
  • Bookmarking, which lets students flag and add notes to important concepts or areas they want to review
  • Glossary that can be easily browsed, with important terms highlighted
  • Social media links, so students can share their progress on Facebook, LinkedIn, or Twitter
  • Certificate of completion awarded to all students who finish each course
  • Topic videos, including slides and a whiteboard to illustrate important fundamentals from a specific topic or subtopic