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CICD 1.0 - Implementing Cisco Collaboration Devices

Course Details
Code: CICD 1.0
Tuition (USD): $3,995.00 • Classroom (5 days)
$3,695.00 • Virtual (5 days)

Module 1: Cisco Unified Communications Solutions Lesson 1: Understanding the Components of Cisco Unified Communications Solutions Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions Module 2: Administrator and End-User Interfaces Lesson 1: Understanding Administrator Interfaces Lesson 2: Understanding End-User Interfaces Module 3: Call Flows in Cisco Call Control Platforms Lesson 1: Understanding Call Flows and Call Legs Lesson 2: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express Module 4: Endpoint and End User Administration Lesson 1: Understanding End-User Characteristics and Configuration Requirements Lesson 2: Understanding End-User Implementation Options Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements Lesson 4: Understanding Endpoint Implementation Options Module 5: End User Telephony and Mobility Features Lesson 1: Understanding Telephony Features Lesson 2: Enabling Telephony Features Lesson 3: Understanding Mobility Features Lesson 4: Enabling Mobility Features Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service Lesson 1: Understanding Cisco Unity Connection Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements Lesson 3: Understanding End User and Voice Mailbox Implementation Options Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service Module 7: Cisco Unified Communications Solutions Maintenance Lesson 1: Providing End-User Support Lesson 2: Understanding Cisco Unified Communications Manager Reports Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool Lesson 5: Monitoring Voicemail in Cisco Unity Connection Lesson 6: Understanding the Disaster Recovery System Labs:  Hardware Lab 1: Explore Administrator Interfaces Hardware Lab 2: Explore End-User Interfaces Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express Hardware Lab 5: Implement End Users Hardware Lab 6: Implement Endpoints Hardware Lab 7: Enable Telephony Features Hardware Lab 8: Enable Mobility Features Hardware Lab 9: Implement End Users and Voice Mailboxes Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service Hardware Challenge Lab 11: Provide End-User Support Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports Hardware Lab 13: Monitor the System with Cisco Unified RTMT Hardware Lab 14: Back Up Cisco Unified Communications Manager

Skills Gained

Upon completing this course, students will be able to meet the following objectives: Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and CIsco Unified Communications Manager IM and Resence Service Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Describe the telephony features supported in CIsco Unified Communications Manager and Cisco Unified Communications Manager Express Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications Describe how to maintain a Cisco Unified communications solution

Who Can Benefit

The primary target audiences for the course are: Network administrators and network engineers CCNA Collaboration candidates Secondary target audience: Systems Engineers

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows: Working knowledge of converged voice and data networks Basic knowledge of Cisco IOS gateways Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

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