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ACUCM w/AUC - Administering Cisco UC Manager and Unity Connection

Course Details
Tuition (USD): $3,995.00 • Classroom (5 days)
$3,995.00 • Virtual (5 days)

Module 1: Introduction to IP Telephony Lesson 1: Exploring IP Telephony Lesson 2: Describing Deployment Models Lesson 3: Understanding Advanced Multisite Features Module 2: Defining the Basic Configuration Lesson 1: Logging In to Cisco Unified Communications Manager Lesson 2: Examining Basic Server Configuration Lesson 3: Describing Multilevel Administration Lesson 4: Configuring DRS Backup and Restore Procedures Module 3: User Administration Lesson 1: Understanding User Configuration Lesson 2: Using the User Web Pages Module 4: Exploring Phone Registration and Cisco Unified IP Phones Lesson 1: Configuring System Parameters Lesson 2: Supporting Cisco Unified IP Phones Lesson 3: Exploring Phone Registration and IP Phone Communications Lesson 4: Utilizing the Bulk Administration Tool (BAT) Module 5: Basic Route Plan Configuration Lesson 1: Implementing Dial Plan Connectivity  Lesson 2: Creating Route Plans Module 6: Route Filters and Digit Manipulation Lesson 1: Configuring Translation Patterns and Route Filters Lesson 2: Implementing Digit Manipulation Module 7: Class of Control Lesson 1: Defining Class of Control Lesson 2: Using Class of Control Features Module 8: Understanding Media Resources Lesson 1: Defining Media Resources Lesson 2: Exploring Media Resource Management Module 9: Features and Services Lesson 1: Describing Basic Features Lesson 2: Exploring Hunt Groups Lesson 3: Describing Phone Services Labs for ACUCM: Lab 2-1: Performing General Administration Lab 2-2: Configuring Basic Settings Lab 2-3: Backing Up and Restoring a Publisher Lab 3-1: Creating and Associating Users Lab 4-1: Configuring the System to Support Cisco IP Phones Lab 4-2: Using the Cisco Unified Communication Manager BAT Lab 5-1: Configuring Basic Dial Plan Elements Lab 6-1: Configuring Complex Dial Plan Elements Lab 6-1: Implementing Calling Privileges and Restrictions Lab 8-1: Configuring Media Resources Lab 9-1: Configuring User Features Lab 9-2: Configuring Hunt Groups and Call Coverage   AUC Course Outline:   Module 1: Introduction to Cisco Unity Connection Lesson 1: Overview of Cisco Unity Connection Lesson 2: Navigating Cisco Unity Connection Lesson 3: Understanding Call Handlers, Users, and Call Flow Module 2: Configuration of Users and Contacts Lesson 1: Explaining Users and Contacts Lesson 2: Managing Multiple Users Module 3: Implementation of Features Lesson 1: Implementing the Dial Plan Lesson 2: Understanding User Features Lesson 3: Accessing Voice Messaging and User Features Lesson 4: Managing Distribution Lists Module 4: Use of Cisco Unity Connection Applications, Tools and Reports Lesson 1: Designing an Audiotext Application Lesson 2: Using Cisco Unity Connection Tools and Reports Lesson 3: Using the DRS Labs for AUC: Lab 1-1: Verifying Connectivity and Call Flow Lab 1-2: Verifying and Configuring Call Handlers Lab 1-3: Working with Users and Extensions in Voice Mail Lab 2-1: Preparing to Configure Users and Contacts Lab 2-2: Managing Users and Contacts Lab 2-3: Managing Multiple Users Lab 3-1: Implementing the Dial Plan Lab 3-2: Understanding User Features Lab 3-3: Implementing Integrated Messaging and User Features Lab 4-1: Implementing an Audiotext Application Lab 4-2: Using Cisco Unity Connection Tools and Reports   Sunset Learning Exclusive Additional Material :    Cisco Unified Communications Solutions Maintenance Lesson 1: Understanding Cisco Unified Communications Manager Reports Generating Reports on Cisco Unified Communications Manager Analyzing Generated Reports Lesson 2: Understanding the Call Detail Record Analysis and Reporting Tool (CAR) Cisco Unified Communications Manager CAR Tool Overview CDR Management and System Settings Generating CDR Reports Lesson 3: Monitoring the System with Cisco Unified Real-Time Monitoring Tool (RTMT) Cisco Unified RTMT Overview Monitoring the System with Cisco Unified RTMT Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT Labs: Lab 1: Generating Cisco Unified Communications Manager Reports Lab 2: Generating Cisco Unified Communications Manager CAR Tool Reports Lab 3: Monitoring the System with Cisco Unified RTMT

Skills Gained

Describe the Cisco Unified Communications Manager network, service, and features Understand the importance of and configuration of redundancy and high availability in the enterprise network Describe user configuration and the user web interface Explain basic phone options and the use of BAT Explain the route plan and on-net/off-net calling Describe the various media resources, including conferencing and MOH Describe the basic phone features and use of hunt groups Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Use the various applications, tools, and reports that are available in Cisco Unity Connection

Who Can Benefit

The primary audiences for this course are: Phone Network Administrators Data System Administrators Entry-level Network Engineers IT Support Personnel Helpdesk Support Staff   The secondary audience includes: Learners looking to gain a technical overview of Cisco Unified Communications Manager Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2) Introduction to Cisco Unity Connection for Network Engineering Staff Personnel


Basic knowledge of IP and networking or voice networks is suggested, but not required Basic knowledge of the Windows desktop environment Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.  Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks Basic understanding of Cisco Unified Communications Manager