Live Webinar - ITIL 4 Overview - What’s New from ITIL v3 to ITIL 4

closeClose

IBM Case Foundation 5.2.1 - Routing Work

Course Details
Code: F240G-SPVC
Tuition (USD): $395.00 • Self Paced (1 day)
Generate a quote
Course Details
GSA (USD): $278.34 • Self Paced (1 day)
This course is available in other formats
Instructor-Led Classroom & Virtual
IBM Case Foundation 5.2.1 - Routing Work (F240G)

This IBM Self-Paced Virtual Class (SPVC) includes:
- PDF course guide available to attendee during and after course
- Lab environment where students can work through demonstrations and exercises at their own pace

In this course you will learn planning, designing, creating, and testing workflow solutions in a development environment.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

Skills Gained

After completing this course, you should be able to:

  • Use conditions to direct the flow of work.
  • Create a parallel process in a workflow.
  • Create workflow group.
  • Define participant voting for a step.
  • Define participant voting for a step.
  • Use a submap
  • Identify system default submaps
  • Resolve business process exceptions
  • Create a workflow hierarchy
  • Override an inherited map

Who Can Benefit

This course is for workflow authors who are responsible for planning, designing, creating, testing workflow solutions in a development environment.

Prerequisites

  • Familiarity with Windows 2008 operating systems. General knowledge of P8 Platform security concepts.
  • General workflow terminology:
    • Workflow
    • Workflow definitions
    • Queues
    • Rosters.
  • Familiarity with P8 Platform administration interfaces, including:
    • Administration Console for Content Platform Engine
    • IBM Content Navigator Administration
    • Process Designer
    • Process Administrator
    • Process Tracker
  • IBM Case Foundation 5.2.1: Workflow Design Essentials

Course Details

 Conditional routing

  • Define step responses
  • Define conditional routes based on responses
  • Define conditional routes based on data fields

Parallel processing

  • Add steps to define a parallel process
  • Set a data field merge type
  • Test the parallel processing

Manage participation

  • Assign a Tracker to a workflow
  • Add a dynamically assigned workflow group
  • Define participant voting with multi-participant steps

Work with submaps

  • Create submaps
  • Use submaps in a workflow
  • Override the Terminate map

Handle workflow exceptions

  • Determine the cause of a workflow malfunction
  • Override the Malfunction map

Workflow inheritance

  • Create a workflow hierarchy
  • Override an inherited map
  • Reactivate and modify the Workflow map