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ITIL® Intermediate: Service Design

Course Details
Code: 993
Tuition (USD): $1,950.00 • Classroom (3 days)

ITIL Service Design is one of ten intermediate level courses in the ITIL curriculum. Gain the skills you need to plan, implement, and optimize service design processes. Successful completion of this three-day course course provides you with the foundational knowledge needed to pass the ITIL Intermediate Service Design certification exam, and earns three credits towards ITIL Expert certification.

Skills Gained

  • Prepare for and pass the ITIL Service Design (SD) Exam
  • Define the goal, objectives, and scope of SD
  • Outline key activities for SD processes
  • Enhance the quality of IT service provision within an organization
  • Measure SD using critical success factors and key performance indicators



  • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
Recommended Experience
  • Basic IT literacy and around two years of IT experience
  • Course Preparation
    • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide ITIL Service Design, which you should read as part of the 21 hours of personal study
    • You should acquire and read the ITIL Service Operation core publication, focusing on Chapter 2, and review your ITIL Foundation course materials
    Exam Information
    • The ITIL Service Design exam can be taken on the last day of the course (in-class), or any time after the course is completed via an online proctored exam with PeopleCert. 
    • Achieving the ITIL Intermediate Qualification: Service Design certificate provides three credits toward your ITIL Expert certification
    All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee
    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.