System Center 2012 Operations Manager

Course Details
Code: 55006
Tuition (USD): $3,095.00 $2,785.50 • Classroom (5 days)

This five-day instructor-led course provides students with the necessary knowledge to successfully design and deploy Microsoft System Center 2012 Operations Manager. In this course, students are introduced to the basic theory of service monitoring. They will also learn about configuration, deployment, monitoring, and operation of Operations Manager 2012.

Skills Gained

Design and build a Production Service Monitoring Program
Configure and administer Operations Manager 2012
Deploy monitoring for servers, applications and services
Deploy management packs
Create monitors and rules
Tune monitors and rules for maximum benefit
Create and configure reports for IT and business consumption
Meet and exceed SLAs to add value to business partners
Configure monitoring views and administrative tasks
Deploy monitoring for UNIX/Linux and Network Devices
Configure Operations Manager 2012 role-based security
Configure notifications, subscribers and subscriptions
Configure general Operations Manager 2012 maintenance settings
Describe the Operations Manager 2012 Gateway Server
Automate Operations Manager with PowerShell
Meet and exceed SLAs in order to bring value to business partners
Integrate Operations Manager with other tools

Who Can Benefit

This course is for IT Professionals who already have some prerequisite technical knowledge and want to learn the skills necessary to implement a comprehensive service monitoring system for their production environment. This course is also for IT Professionals who want to learn how to communicate relevant business information about the operational status of the IT environment.

Prerequisites

Windows Server 2008 R2 operating system
Active Directory Domain Services (AD DS)
Experience with PowerShell and SQL Server and SQL Server Reporting Services
Familiarity with data center management processes
Previous work with IT Infrastructure Library (ITIL)
Previous work with Microsoft Operations Framework (MOF)
Knowledge of previous versions of Operations Manager
Knowledge of the product(s) that you plan to monitor

Course Details

Outline


Module 1: Introduction to System Center 2012 Operations Manager

Lessons

  • History and Evolution of System Center
  • System Center 2012 Product Suite
  • System Center 2012 Licensing
  • System Center 2012 Operations Manager

Lab 1: Introduction to System Center 2012 Operations Manager
  • Setting up the Initial Lab Environment
  • Introducing System Center 2012

Module 2: Introduction to System Center 2012 Operations Manager
After completing this module, students will be able to: Explain the history and evolution of System Center
Differentiate between each of the System Center 2012 products
Describe System Center 2012 licensing
Identify the purpose and function of Operations Manager 2012

Module 3: Plan for Service Monitoring

Lessons
  • Introducing ITIL and MOF
  • Designing the Service Monitoring Process
  • Documenting the Service Monitoring Process

Lab 1: Plan for Service Monitoring
  • Introducing Service Management
After completing this module, students will be able to: Provide an overview of ITIL and MOF
Design and document a service monitoring plan

Module 4: Plan an Operations Manager 2012 Deployment

Lessons
  • Defining the Operations Manager 2012 Core Components
  • Designing for High Availability
  • Defining Core Hardware and Software Requirements
  • Designing Network Device Monitoring Requirements
  • Designing UNIX/LINUX Monitoring Requirements
  • Designing Windows-Based Monitoring Requirements

Lab 1: Plan an Operations Manager 2012 Deployment
  • Planning for Operations Manager 2012 Deployments
  • Exploring Operations Manager 2012 SQL Database Objects
After completing this module, students will be able to: Define what a management group and its components are
Design a highly available System Center 2012 Operations Manager environment
Plan and design the necessary hardware and software components
Describe the necessary components for network device monitoring
Describe the necessary components for UNIX/LINUX-based server monitoring
Implement Windows-based server monitoring

Module 5: Deploy Operations Manager 2012

Lessons
Reviewing Environmental Prerequisites
Installing Operations Manager 2012
Verifying Operations Manager 2012 Installation and Additional Configuration
Creating and Using Run As Accounts
Implementing Active Directory Integration
Designing and Implementing Role-Based Administration

Lab 1: Deploy Operations Manager 2012
Installing Operations Manager 2012
Configuring Active Directory Integration
Configuring Role-Based Security

Module 6: Deploy Operations Manager 2012
After completing this module, students will be able to: List the environmental prerequisites needed to install Operations Manager 2012 and Active Directory accounts
Describe how to install and configure a management group and its components
Verify the successful implementation of basic management group components
Create and use Run As accounts
Design a role-based administrative model
Explain what Active Directory Integration is

Module 7: Deploy the Operations Manager 2012 Agent

Lessons
Reviewing the Operations Manger 2012 Agent
Deploying the Operations Manager 2012 Agent
Introducing Agent Failover

Lab 1: Deploy the Operations Manager 2012 Agent
Deploying the Operations Manager 2012 Agent
After completing this module, students will be able to: Explain the agent architecture
Explain agent deployment methods
Describe what Active Directory auto assignment is
Describe how the agent will handle a primary management server failure

Module 8: Deployment and Administration of Monitoring (Management) Packs

Lessons
  • Introducing Monitoring (Management) Packs
  • Understanding Most Commonly Used Monitoring (Management) Packs
  • Modifying and Expanding Monitoring (Management) Packs: Overrides
  • Monitoring (Management) Pack Administration Best Practices

Lab 1: Deployment and Administration of Monitoring (Management) Packs
  • Creating Management Packs and Groups
  • Installing Line of Business .NET Application
  • Installing and Importing Management Packs
After completing this module, students will be able to: Explain what a monitoring (management) pack is
Describe the components of a monitoring (management) pack
Explain how to obtain a monitoring (management) pack
Deploy monitoring (management) pack
Explain the difference between sealed and unsealed monitoring (management) packs
Override a monitoring (management) pack
Describe best practices for monitoring (management) pack administratio

Module 9: Tune Monitoring (Management) Packs

Lessons
  • Introducing Alerts
  • Tuning a Monitoring (Management) Pack
  • Using Operations Manager Baseline Monitors and Rules
  • Documenting Changes to Monitoring (Management) Packs

Lab 1: Tune Monitoring (Management) Packs
  • Tuning Monitoring (Management) Packs
After completing this module, students will be able to: Describe alerts
Describe the monitoring (management) pack tuning process
Describe baseline monitors and rules
Document overrides

Module 10: Monitor Administration

Lessons
  • Exploring the Operations Console Monitoring Pane
  • Administering Alerts
  • Exploring Agent-Based Monitoring
  • Customizing the Monitoring Pane

Lab 1: Monitor Administration
  • Working with Monitors and Alerts
After completing this module, students will be able to: Navigate the monitoring pane in the Operations console
Investigate an alert
Use Health Explorer
Explain maintenance mode
Describe and create Views

Module 11: Advanced Monitoring

Lessons
  • Monitoring Network Devices
  • Monitoring UNIX/LINUX-Based Computers
  • Monitoring .NET-Based Applications
  • Expanding Operations Manager 2012 Monitoring

Lab 1: Advanced Monitoring
  • Monitoring a Network Device
  • Monitoring a .NET Application
After completing this module, students will be able to: Monitor network devices
Monitor UNIX/LINUX-based computers
Monitor .NET-based applications
Monitor distributed applications
Expand monitoring by using monitoring (management) pack templates

Module 12: Reports

Lessons
  • Using Operations Manager 2012 Reporting
  • Administering Reports
  • Customizing Reports

Lab 1: Reports
  • Reporting
After completing this module, students will be able to: Understand how Operations Manager 2012 Reporting and SQL Server Reporting Services work together
Manage default Operations Manager 2012 reports
Create customized reports

Module 13: Notifications and Operations Manager 2012 Maintenance

Lessons
  • Introducing Alert Notifications
  • Designing Maintenance and Disaster Recovery

Lab 1: Notifications and Operations Manager 2012 Maintenance
  • Creating Subscriptions and Notifications
After completing this module, students will be able to: Describe and configure Operations Manager 2012 notifications
Plan and perform routine maintenance
Create a disaster recovery plan

Module 14: System Center 2012 Integration

Lessons
  • n/a

Lab 1: System Center 2012 Integration
  • Setting up the Initial Lab Environment
  • Creating an Orchestrator 2012 Runbook
  • Working with Orchestrator System Center Runbooks

Module 15: System Center 2012 Integration
After completing this module, students will be able to:
  • Describe System Center 2012 Integration