This course is designed to provide students with the
knowledge and skills required to support and troubleshoot Windows 10 PCs and
devices in a Windows Server domain environment. These skills include
understanding of Windows 10 features, how they can be used in an Active
Directory environment and how to troubleshoot them.
After completing this course, studentswill be able to:
- Describe the processes for planning and using a Windows 10 troubleshooting methodology.
- Troubleshoot startup issues and operating system services on a Windows 10 device.
- Resolve issues that pertain to hardware devices and device drivers.
- Troubleshoot Windows 10 devices remotely.
- Troubleshoot issues that pertain to network connectivity.
- Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
- Troubleshoot issues related to user settings.
- Troubleshoot remote-connectivity issues.
- Resolve issues that pertain to accessing resources from devices that are domain-joined.
- Resolve issues that pertain to accessing resources from devices that are not domain-joined.
- Troubleshoot issues that pertain to application installation and operation.
- Maintain a device that is running Windows 10.
- Recover a device that is running Windows 10.
Who Can Benefit
Theprimary audience for this course is the Enterprise Desktop Support Technician(EDST), who provides Tier 2 support to users running Windows 10 personalcomputers (PCs) and devices in medium to large enterprise organizations, withina Windows domain environment. EDSTs focus on a broad range of technical issuesfor Windows operating systems (OSs), devices, cloud services, applications,networking, and hardware support. In the overarching scenario, if an enterpriseoffers the service, the EDST is asked to support it.
Thekey responsibilities include resolving technical issues pertaining to Windows10 installation and migration, activation, performance, profiles, settings; anddevice synchronization. Some other key responsibilities include local andremote network access; access to applications, access to data and printers;authentication, Endpoint security and policy; OS and data recovery.
The secondary audiencefor this course are IT professionals who administer and support Windows 10desktops, devices, users, and associated network and security resources.Students who seek certification in the following exams will also benefit fromthis course:
- 70-697, Configuring Windows Devices
- 70-698, Installing and Configuring Windows 10