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Using Oracle Service Cloud

Course Details
Code: D96809GC10
Tuition (USD): $489.00 • Classroom (4 hours)
Course Details
GSA (USD): $385.39 • Classroom (4 hours)

This Using Oracle Service Cloud training is designed for service agents and service administrators interested in learning how to use their Service Cloud applications. Explore features and functionality of the various modules within your applications, while learning step-by-step how to navigate, perform business transactions, and complete key processes using your applications.

Learn To:

  • Get started using your Service Cloud applications.
  • Understand the key features and functionality of you Service Cloud application.
  • Perform everyday tasks and transactions in Service Cloud.
  • Manage service requests and incidents.
  • Use Chat, Virtual Assistance and Knowledge Search.
  • Learn about the analytics and reporting options within Service Cloud.

Benefits to You

By taking this course, you'll gain an understanding of how to use your Service Cloud applications so you can competently perform your job responsibilities using your applications. You'll develop deeper familiarity with Knowledge Management, Cross-Channel Contact Center, Web Customer Center, and Policy Automation.

Course Details

Getting Started Using Service Cloud

  • Dowloading Oracle Service Console and Signing In
  • Navigate the Service Console
  • Changing your Naviagtion Pane Options CC
  • Changing your Personal Settings and Password
  • Changing Your View Options

Incident Management

  • Fill your inbox (work a queue)
  • Incident Management

Web Customer Service

  • My Account
  • Knowledge Search
  • Ask a Question and Smart Assistance

Analytics

  • Advanced Tools