This Using Oracle Service Cloud training is designed for service agents and service administrators interested in learning how to use their Service Cloud applications. Explore features and functionality of the various modules within your applications, while learning step-by-step how to navigate, perform business transactions, and complete key processes using your applications.
- Get started using your Service Cloud applications.
- Understand the key features and functionality of you Service Cloud application.
- Perform everyday tasks and transactions in Service Cloud.
- Manage service requests and incidents.
- Use Chat, Virtual Assistance and Knowledge Search.
- Learn about the analytics and reporting options within Service Cloud.
Benefits to You
By taking this course, you'll gain an understanding of how to use your Service Cloud applications so you can competently perform your job responsibilities using your applications. You'll develop deeper familiarity with Knowledge Management, Cross-Channel Contact Center, Web Customer Center, and Policy Automation.