PeopleSoft CRM Solutions Release 9.2 New Features

Course Details
Code:
D83640GC10
Tuition (USD):
$900.00 • Classroom (1 day)
GSA (USD):
$770.78 • Classroom (1 day)

This PeopleSoft CRM Solutions Release 9.2 New Features training helps you understand the new functionality available in PeopleSoft Customer Relationship Management release 9.2. Expert Oracle University instructors will deep dive into how you can make improved decisions during your implementation or upgrade.

Learn To:

  • Use new user interface, style sheets and usability changes in PeopleTools 8.53.
  • Explore new features in HR Help Desk, including automatic case creation, adding a person of interest, employee self-service enhancements.
  • Use the HR Manager and Agent Services dashboards.
  • Identify the new features of Online Marketing, including audience builder Date/Time enhancements, Guests on Events, Multi-Row Profile Support enhancements, OLM Emails on the 360 degree view, Hosted Credit Card enhancements and OLM Single Sign-on.
  • Understand the Services Self-Service new features, including enhanced Homepage, Guided Case Creation and Faceted Search of knowledge base.
  • Leverage Self-Service Dashboard enhancements.

Benefits to You

By taking this course, you'll walk away with a deeper understanding of PeopleTools 8.53 usability to benefit your business. You'll become more familiar with Guided Case Creation, as well as Services Self-Service Dashboard features and more. Through a combination of interactive instruction and hands-on exercises that reinforce your learning, learn how to best leverage this solution.

Skills Gained

  • Understand Secure Enterprise Search and Global Search
  • Understand Embedded and Online Help features
  • Understand HR Help Desk enhancements
  • Understand Employee Self-Service enhancements
  • Understand HR Manager and Agent Services Dashboard
  • Understand Outlook Task and Calendar Integration features
  • Understand Audience Builder Date/Time enhancements
  • Understand the Guests on Events feature
  • Understand Multi-Row Profile Support enhancements
  • Understand OLM Emails on the 360 Degree View
  • Understand Hosted Credit Card enhancements
  • Understand OLM Single Sign-on
  • Understand the Services Self-Service Home Page and dashboard features

Who Can Benefit

  • Business Analysts
  • End Users
  • Functional Implementer
  • Sales Consultants
  • System Analysts

Prerequisites

  • Prior knowledge of the PeopleSoft CRM application

Course Details

PeopleTools 8.53/Usability New Features

  • Describe Peoplesoft Global Search
  • Describe the new Style Sheet
  • Describe WorkCenters and Dashboard
  • Understand Activity Guides
  • Understand Pivot Grids and Actions
  • Understand PeopleSoft Mobile functionality

Help Desk for Human Resources Features

  • Describe Secure Enterprise Search and Global Search
  • Describe Embedded Help and Online Help
  • Describe User Experience enhancements
  • Understand Mobile Workforce enhancements
  • Describe HR Help Desk features
  • Understand Employee Self-Service enhancements
  • Understand the HR Manager and Agent Services Dashboard
  • Understand Outlook Task and Calendar Integration

Marketing Features

  • Understand the Audience Builder Date/Time enhancements
  • Describe the Guests on Events feature
  • Understand Multi-Row Profile Support enhancements
  • Describe OLM Emails on the 360 Degree View
  • Understand Hosted Credit Card enhancements
  • Describe OLM Single Sign-on

Services Self-Service New Features

  • Understand Home Page enhancements
  • Understand the Guided Case Creation process
  • Describe Faceted Search of Knowledge Base using Secure Enterprise Search
  • Identify Services Self-Service Dashboard enhancements
  • Understand Case Management enhancements
Course Details
Code:
D83640GC10
Tuition (USD):
$900.00 • Classroom (1 day)
GSA (USD):
$770.78 • Classroom (1 day)