Journey Builder 101

Course Details
Code JB-101
Tuition (USD): $600.00 • Classroom (1 day)
$600.00 • Virtual (1 day)
Course Details
GSA (USD): $544.08 • Classroom (1 day)
$544.08 • Virtual (1 day)

If you are a Marketing Cloud user or administrator who is responsible for developing the email journey your customers will take with your organization, this hands-on course is an essential class for you. In this one-day course, you will learn the fundamentals of a customer journey. You will then explore Contact Builder and how to set up your data in order to leverage the data in Journey Builder. In Journey Builder, you will learn to create and develop strategic customer interactions within various Journey Builder activities.

Who Can Benefit

  • Administrators responsible for the setup, configuration, and maintenance of their organization’s Marketing Cloud applications
  • Content editors and publishers who will assist in the setup of customer journeys
  • Channel managers who are responsible for the marketing automation channel within an organization

Prerequisites

Students taking this course should have experience creating data extensions, import definitions, and data relationships, and have knowledge of executing import definitions, segmentation using Drag-and-Drop Segmentation, and should understand the following key concepts: Primary Key, Subscriber Key, All Subscribers, and Send Relationships. Students who have already attended the Email Essentials (EEB101) course will be well prepared to take this class.

Course Details

Customer Journeys

  • Describe why customer journeys are important
  • Define the customer journey
  • Identify how to create 1:1 customer journeys

Marketing Cloud

  • Define the Marketing Cloud
  • Log in to the Marketing Cloud

Contact Builder

  • Define Contact Builder
  • Describe and use the various tools in Contact Builder
  • Reiterate the concepts of Subscriber Key, Primary Key, and Contact Key

Journey Builder

  • Define Journey Builder
  • Define an Interaction
  • Build an Interaction
  • Create an Entry Event
  • Utilize various Journey Builder activities

Monitoring and Optimizing

  • Set a goal
  • Test the Interaction
  • Review metrics
  • Create a new version of an Interaction
Course Details
Code JB-101
Tuition (USD): $600.00 • Classroom (1 day)
$600.00 • Virtual (1 day)
Course Details
GSA (USD): $544.08 • Classroom (1 day)
$544.08 • Virtual (1 day)