Salesforce Service Cloud assists support agents with their daily activities, from collaborating with other agents to logging and resolving cases. In this interactive course, support agents will gain hands-on experience on how to use Service Cloud to share knowledge with each other and with customers, divert cases by creating self-service resources for customers (including knowledgebase articles), receive cases through a variety of channels (including CTI and social media), and use a web-based console specifically built for support agents to manage and resolve cases efficiently.
Help customers resolve their own issues using self-service techniques
Assist customers with logging issues through a variety of channels, including CTI and social media
View and manage customer information and cases in a single console
Work with specialized automation tools that are meant to increase agent productivity
Collaborate and share knowledge with customers and teammates
Who Can Benefit
This course is designed for support agents. No prior knowledge of Salesforce is needed.
https://www.exitcertified.com/training/salesforce/salesforce-user/cloud-essentials-agents-39011-detail.htmlSVC-101Service Cloud Essentials for Agents (SVC-101)https://assets.exitcertified.com/assets/CourseImages/03373fac58/AdobeStock_230837376__FitMaxWzEwMDAsMTAwMF0.jpg1200.00USDInStock/Training/Salesforce/UserSalesforce Service Cloud assists support agents with their daily activities, from collaborating with other agents to logging and...1200.00SalesforceClassroom2015-06-15T13:56:02+00:00USD