Salesforce Service Cloud is a SaaS solution for call center CRM and customer self-service that increases customer loyalty, retention, and satisfaction. In this interactive course, support executives will gain hands-on experience on how to leverage Service Cloud to ofer customers a variety of choices in how they interact with your company, provide productivity tools to your team to make them more efcient and accurate, reduce time spent on manual processes such as case management, leverage your teams’ collective knowledge and experience, and gain insights from data to drive strategic business decisions.
- Describe how Service Cloud allows you to ofer customer a variety of channels with which they can interact with your company.
- Describe how Service Cloud allows you to provide collaboration, productivity, and efciency tools for all members of your support team.
- Describe how Service Cloud can help you leverage the social web, via customer-centric, online support communities and integration with Facebook and Twitter.
- Use reports and dashboards to drive strategic business decisions.
Who Can Benefit
This course is designed for executives who direct the strategic growth and vision of support teams. No prior knowledge of Salesforce is needed.