Service Cloud Essentials for Executives (SVC-301)

Course Details
Code SVC-301
Tuition (USD): $300.00 • Classroom (4 hours)
Course Details
GSA (USD): $272.04 • Classroom (4 hours)

Salesforce Service Cloud is a SaaS solution for call center CRM and customer self-service that increases customer loyalty, retention, and satisfaction. In this interactive course, support executives will gain hands-on experience on how to leverage Service Cloud to ofer customers a variety of choices in how they interact with your company, provide productivity tools to your team to make them more efcient and accurate, reduce time spent on manual processes such as case management, leverage your teams’ collective knowledge and experience, and gain insights from data to drive strategic business decisions.

Skills Gained

  • Describe how Service Cloud allows you to ofer customer a variety of channels with which they can interact with your company.
  • Describe how Service Cloud allows you to provide collaboration, productivity, and efciency tools for all members of your support team.
  • Describe how Service Cloud can help you leverage the social web, via customer-centric, online support communities and integration with Facebook and Twitter.
  • Use reports and dashboards to drive strategic business decisions.

Who Can Benefit

This course is designed for executives who direct the strategic growth and vision of support teams. No prior knowledge of Salesforce is needed.

Course Details

Service Cloud Overview

  • Your Service Organization
  • Service Cloud Overview
  • Service Cloud Use Cases

Help Customers from Multiple Channels

  • Service Cloud Channel Overview

Manage Customer Issues Efciently

  • Salesforce Console for Service
  • Case Management Automation Tools

Increase Collaboration

  • Chatter
  • Communities

Gain Insights From Your Data

  • Support Reports
  • Support Dashboards
  • Mobile Dashboards Using Salesforce1
Course Details
Code SVC-301
Tuition (USD): $300.00 • Classroom (4 hours)
Course Details
GSA (USD): $272.04 • Classroom (4 hours)