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Business Analysis for SAP Projects

Course Details
Tuition (USD): $2,025.00 • Classroom (3 days)

Many of the problems encountered in ERP implementations are the direct result of shortcomings in the effective management of business requirements. Industry studies around the world suggest as many as two out of every three ERP projects fail or are “challenged”; resulting in budget and schedule over runs. A vague understanding of expected business outcomes combined with insufficient skills to write, communicate and control effective requirements lead to misinterpretation of business needs. Where a project fails — it is often seen as a direct result of ineffective requirements management practices. Without effective requirements management, the magnitude of the problems grows exponentially because of the enterprise-wide impacts that ERPs have on the organization. This course provides participants with techniques, skills and resources to ensure that SAP solutions are aligned with business requirements. Emphasis is on the application of requirements elicitation techniques (based on the IIBA Business Analysis Body of Knowledge) that leverage the SAP Activate methodology. Additionally, the course demonstrates SAP Solution Manager Process Management capabilities.

Skills Gained

By the end of the course, participants will be able to:

  • Increase clarity of the objectives, processes and activities involved in defining testable requirements of different types.
  • Manage key stakeholders expectations.
  • Lead more effective and efficient requirements gathering workshops.
  • Understand SAP tools to implement requirements traceability.
  • Graphically document scenarios, processes and processes steps using the SAP Solution Manager Process Management functionality.
  • Understand the consequences of customizing SAP.
  • Use SAP Activate methodology resources to support effective requirements documentation.
  • Plan solution validation workshops.

Who Can Benefit

  • Project Managers
  • Business Process Owners
  • Business Analysts
  • Business Users
  • Team Leads
  • Functional Analysts
  • Anyone involved in defining and managing requirements for SAP


  • Have a good grasp of business analysis concepts.
  • Have basic understanding of the SAP Activate methodology that would be further explained though the course in the context of requirements and process management.
  • Understand the purpose and capabilities of SAP Solution Manager in implementation and operation of SAP solutions that would be further explained though the course in the context of requirements and process management.
  • Have basic understanding of SAP Best Practice concepts.

Course Details

Introduction to Business Analysis

  • What is Business Analysis?
  • Who is Business Analysist?
  • Overview of business analysis activities.
  • Requirements definition challenges.
  • Business Analysis knowledge areas and competencies.
  • Workshop: Travel Management Case Study.

Requirements Management in SAP

  • Recognize how and where requirements originate.
  • Understand how to frame problems and opportunities.
  • Describe techniques for performing root cause analysis and initial scoping.
  • Describe the steps involved in performing analysis activities.

Requirements Classification

  • Define a requirement.
  • Explain the various types of requirements.
  • Understand the difference between a business requirement and business need..
  • Distinguish a business requirement from a functional requirement.
  • Workshop: Requirements Classification.

Defining (and Managing) Stakeholder Expectations

  • How to define and manage stakeholder expectations.
  • Learn stakeholder mapping techniques - Stakeholder Assessment Map (SAM) and Stakeholder Reporting Matrix (SRM).
  • Understanding stakeholder’s frame of reference.
  • Establishing a subject matter expert advisory committee.
  • How to use a RACI chart to define roles and responsibilities.
  • Workshop: Developing SAM and SRM.

SAP Resources for the Business Analyst

  • Understanding SAP Business Process Hierarchy.
  • How requirements fit into the overall SAP Activate methodology.
  • SAP Solution Manager: what it is and how it can support business analysis.
  • Review the SAP Activate methodology, accelerators, tools and techniques.
  • Workshop: SAP Activate Accelerators, Tools and Techniques.

Requirements Elicitation

  • Explain the iterative nature of the requirements elicitation process.
  • Define elicitation keys to success.
  • Dealing with barriers to effective elicitation.
  • Workshops vs. Meetings.
  • Workshop planning checklist.
  • Workshop facilitation.
  • Workshop: Travel Management Case Study.

Requirements Documentation

  • Apply standard principles and techniques of technical writing to requirements documentation
  • Describe how the requirements analysis process feeds the Business Blueprint phase
  • Documenting the To-Be business model
  • Documenting system behavior
  • Recording actor actions and system responses;
  • Documenting operational specifications or use cases
  • Workshop: Travel management Case Study

Fit Gap Analysis

  • Customization can have significant current and ongoing costs.
  • Business reengineering versus system reengineering.
  • What is involved in conducting fit/gap analysis.
  • Why it is important to conduct fit/gap analysis.
  • Gap decisions impact project scope.
  • Customization is often used to address functional gaps.
  • Workshop: Travel Management Case Study.