SAP Contact Center Introductory Technical Training

Course Details
Code: WUSBCM-v095
Tuition (USD): $3,350.00 • Classroom (5 days)

Skills Gained

  • To enable SAP Contact Center system maintenance for BCM partner or customer personnel

Who Can Benefit

  • Support and maintenance engineers
  • Technical consultants
  • Supervisors

Prerequisites

  • Participants should carry laptop with Windows operating system, IE browser, USB headset with Microphone (add here specifications)
  • Knowledge about Contact Centers, TCP/IP networks, Traditional Telephony systems or SQL database is a plus but not required
  • Participants should have local administrator rights to their laptops to complete SAP BCM 7.0 Installation

Course Details

Course Content

  • SAP Contact Center key functionality, configuration, maintenance and troubleshooting