CRM Customizing Fundamentals

Course Details
Code CR100-v015
Tuition (USD): $3,750.00 • Classroom (5 days)
Course Details
GSA (USD): $3,037.78 • Classroom (5 days)

Skills Gained

  • This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

Prerequisites

  • Essential:
       -SAPCRM Overview of the SAP CRM solution
  • Recommended:
       -SCM600 Business Processes in Sales Order Management

Course Details

Course Content

  • CRM basic data:
       -Account Management
       -Organizational model
       -Product master
       -Customizing settings for each object
  • CRM business transactions
       -Overview of generic functions in business transactions
       -Activity management
  • Customizing for these objects
       -Process control and determination
  • Partner determination
  • Actions
  • Overview of pricing in CRM
       -CRM Billing
       -Basics concepts of CRM middleware
       -Introduction to the CRM WebClient User Interface

Notes

  • This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EhP7
Course Details
Code CR100-v015
Tuition (USD): $3,750.00 • Classroom (5 days)
Course Details
GSA (USD): $3,037.78 • Classroom (5 days)