Use the basic knowledge a CRM solution consultant requires for all consultant profiles
Who Can Benefit
Solution consultants responsible for implementing Customer Relationship Management with SAP CRM
Prerequisites
Essential:
-Basic business knowledge of CRM processes and concepts
-TCRM10 CRM – Fundamentals I
Recommended:
-Knowledge of SAP ERP sales business processes; for example:
-TSCM60 Order Fulfillment I or
-SCM600 Business Processes in Sales Order Management
Course Details
Course Content
Customizing fundamentals for CRM - CRM business transactions
-Overview of generic functions in business transactions
-Activity management
-Customizing for these objects
Customizing fundamentals for CRM - Process control and determination
-Partner determination
-Actions
-Overview of pricing in CRM
-CRM billing
CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling
User interface (UI) technology in SAP CRM
Case Study: implementation of example scenarios using specific business processes
Certification examination on the content of the courses TCRM10 and TCRM20
