CRM Fundamentals II

Course Details
Code TCRM20-v015
Tuition (CAD): $9,020.00 • Classroom (10 days)

Skills Gained

  • Use the basic knowledge a CRM solution consultant requires for all consultant profiles

Who Can Benefit

  • Solution consultants responsible for implementing Customer Relationship Management with SAP CRM

Prerequisites

  • Essential:
       -Basic business knowledge of CRM processes and concepts
       -TCRM10 CRM – Fundamentals I
  • Recommended:
       -Knowledge of SAP ERP sales business processes; for example:
       -TSCM60 Order Fulfillment I or
       -SCM600 Business Processes in Sales Order Management

Course Details

Course Content

  • Customizing fundamentals for CRM - CRM business transactions
       -Overview of generic functions in business transactions
       -Activity management
       -Customizing for these objects
  • Customizing fundamentals for CRM - Process control and determination
       -Partner determination
       -Actions
       -Overview of pricing in CRM
       -CRM billing
  • CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling
  • User interface (UI) technology in SAP CRM
  • Case Study: implementation of example scenarios using specific business processes
  • Certification examination on the content of the courses TCRM10 and TCRM20

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP7
Course Details
Code TCRM20-v015
Tuition (CAD): $9,020.00 • Classroom (10 days)