CRM Fundamentals II

Course Details
Code:	TCRM20-v015
Tuition (CAD):	$9,020.00 • Classroom (10 days)

Skills Gained

Use the basic knowledge a CRM solution consultant requires for all consultant profiles

Solution consultants responsible for implementing Customer Relationship Management with SAP CRM

Essential:
-Basic business knowledge of CRM processes and concepts
-TCRM10 CRM – Fundamentals I
Recommended:
   -Knowledge of SAP ERP sales business processes; for example:
   -TSCM60 Order Fulfillment I or
   -SCM600 Business Processes in Sales Order Management

Customizing fundamentals for CRM - CRM business transactions
   -Overview of generic functions in business transactions
   -Activity management
   -Customizing for these objects
Customizing fundamentals for CRM - Process control and determination
   -Partner determination
   -Actions
   -Overview of pricing in CRM
   -CRM billing
CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling
User interface (UI) technology in SAP CRM
Case Study: implementation of example scenarios using specific business processes
Certification examination on the content of the courses TCRM10 and TCRM20