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sap Training

CRM Service

Course Details
Code: CR700-v097
Tuition (USD): $3,750.00 • Virtual (5 days)
$3,750.00 • Classroom (5 days)
Course Details
GSA (USD): $3,037.78 • Virtual (5 days)
$3,037.78 • Classroom (5 days)

Skills Gained

  • Course participants learn about the supporting service processes within SAP CRM Service. They will also learn about the Customizing settings that are relevant for CRM service.

Who Can Benefit

  • Customers and project team members who are involved in implementing SAP CRM Service
  • SAP consultants and partners

Prerequisites

  • Essential:
       -SAPCRM Overview of the SAP CRM solution
       -CR100 CRM Customizing Fundamentals
  • Recommended:
       -CR580 SAP CRM User Interface

Course Details

Course Content

  • Maintenance of technical objects
       -Installed base management
       -Individual objects
  • Service contract processing
       -Service agreements
       -Service contracts
       -Service plans
  • Service order processing
       -Resource planning
       -Service confirmation
       -Service billing
       -ERP Integration
  • Complaints and returns processing
       -Complaints and returns
       -In-house repair processing
  • Overview of IT Service Management

Notes

  • This course discusses the basic setup and use of SAP CRM service scenarios. This course does not cover Web Channel (E-Service), mobile service scenarios or specific Interaction Center functions.

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP7
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