- Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
- Evaluate integration aspects between SAP CRM and other components
Who Can Benefit
- SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM.
- Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution
-Basic Knowledge of CRM processes in general
-Knowledge of SAP ERP, in particular in the Sales and Service Environment