SAP Hybris Commerce Cockpit End User

Course Details
Code: HY500-v007
Tuition (USD): $1,500.00 • Virtual (2 days)
$1,500.00 • Classroom (2 days)

Suggested Audience

Skills Gained

  • This end-user training will enable your team to perform tasks in SAP Hybris backoffice applications with standard functionality: from creating new products, editing product attributes, creating new website pages to managing search and facets, creating promotions, coupons and personalized views for customer segments. Customer service workflows will also be discussed.
  • The course focuses on interactivity and hands-on exercises. Participants will have access to a virtual machine running a standard B2C Accelerator installation of SAP Hybris Commerce.

Who Can Benefit

  • End users of SAP Hybris Commerce Cockpits / backoffice UIs (Product Cockpit, WCMS Cockpit, CS Cockpit, etc.)


  • Essential:
  • Recommended:

Course Details

Course Content

  • Introduction and Concepts
       -Trainer Introduction + system setup
       -Brief overview of SAP Hybris terms that are relevant across the board
       -Brief overview of Cockpits
       -User rights, synchronization, catalogs, etc,
  • Backoffice Product Content Management (demo and hands-on exercises)
       -Business user roles and permissions
       -Understanding product hierarchies and product modeling
       -Adding, modifying and approving products and product information (description, media, etc.)
       -Searching for products
       -Categorization and Classification
       -Exporting products
       -Data validation
       -Collaboration Center (workflows and queries)
  • Customer Support (demos and exercises)
       -The Assisted Service Module (customer support overlay for storefronts)
       -The Backoffice Customer Support Cockpit
       -Understanding customer service capabilities
       -Adding and modifying a customer account
       -Taking a customer call and placing an order
       -Accessing a customer cart
       -Cancelling or refunding and order
       -Creating a ticket against an order
       -Assisted Service Module
       -Fraud Detection System
  • Web Content Management (demos and exercises)
       -The two tools: WCMS Cockpit and SmartEdit
       -Understanding site management and available page templates
       -Adding, modifying and approving web content ( pages and components)
       -Searching for content
       -Personalization and Segmentation
  • Promotions & Coupons (demos and exercises)
       -Understanding promotions and Coupons
       -Product based promotions
       -Order based promotions
       -Single-code coupons
       -Multi-code coupons
  • Search (demo and hands-on exercises)
       -Search on the storefront
       -Search box configuration in the WCMS
       -Adaptive Search
       -Customizing search and facets (key word redirects, synonyms, stop words, hero products, boost rules)
       -Search Personalization


  • Note the special requirements contained here regarding SAP Hybris on- site training requirements: Click here .

Course based on software release

  • SAP Hybris Commerce 6.6
  • Java version 8